ServiceNow Reviews, Ratings & Features 2026 | Gartner Peer Insights

An MXDP is an opinionated, integrated set of front-end development tools and “backend for frontend” (BFF) capabilities. It enables a distributed, scalable development approach (in terms of both teams and architecture) to build fit-for-purpose apps across digital touchpoints and interaction modalities. At minimum, an MXDP must support cross-platform development and building of both custom iOS and Android app binaries, responsive web apps, and at least one of the following:
PWAs,
chatbots,
voice apps,
wearables and Internet of Things (IoT) apps,
augmented-reality (AR) and mixed-reality (MR) apps.
(Retired as of Apr-22-2026).

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Multiexperience Development Platforms (Retired)

Multiexperience Development Platforms

ServiceNow Now Assist

ServiceNow

IT MANAGER

Now Assist features in the platform are really helping shape the platform using all the available AI capabilities. Started with text and code generation capabilities it has now extended to flow, analytics and integration capabilities which is beyond imagination. 

1B - 3B USD

500M - 1B USD

3B - 10B USD

30B + USD

250M - 500M USD

50M - 250M USD

10B - 30B USD

<50M USD

Gov't/PS/ED <5,000 Employees

SOLUTIONS ARCHITECT

Overall the product is fine because we used ServiceNow before.  However, it is not easy to find the document if help is required. 

Microsoft

Salesforce

Oracle

Google

Other...

Appian

Neptune Software

Pegasystems

OutSystems

HCLTech

Siemens (Mendix)

Builder.ai

Betty Blocks

Convertigo

XOne

MobileFrame

Globant (GeneXus)

Resco

EASY SOFTWARE AG

Ionic

Unvired

Airkit

HCLTech (HCLSoftware)

ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our‚ÄØcloud-based‚ÄØplatform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. 

For more information, visit www.servicenow.com.

ServiceNow's cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Platform Advances Beyond Text and Code Generation with Enhanced AI-Based Solutions

Critical Review

ServiceNow Review with easy to handle features but difficult to handle database

Likes and dislikes about

likes

dislikes