Next-Generation Interactive Patient Care Reviews and Ratings

MyCharts works well with giving step by step instruction. With initial transition from Prism had a few bugs but was able to be fixed in the early phase. It provides an easy way for patients to contact providers directly.

Excellent experience. It is a company very committed to the client and to their objectives. Its products are focused on usability, with a focus always on the user.

Provides a single view of the patient which is one of most required functionality along with integrations. Great product and customer support and is beneficial to the industy

Easy to use with high volume of patients. Can multitask, on multiple terminals and multiple users

From an end user perspective, this is a very good product. However from the technical side it is extremely frustrating. Our facility has had many technical issues since implementation. At our facility, our technical team is the first line of defense and typically if granted the access we could solve many issues on our own. Unfortunately, they are very inflexible with allowing us to support the system and insist that we go through their support. At times it can be hours before we get to the right person to resolve what should be a simple fix.