"Solid performing backbone for our insurance company"

Submitted

4.0
4.0
Overall User Rating

Product(s): Tia Policies

Overall Comment:"TIA has improved a lot the last 2 years: more focus on what customers need and helping and listening to customers. We've had good discussions and help with topics like GDPR, SEPA and upgrading. Also good explorative sessions on pricing combined with RADAR and Claim handling."

Lessons Learned

Description
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What do you like most about the product or service?

We've implemented TIA in our application architecture where TIA had to fit the gap. This has led to some decisions not using TIA's strenght and adding customizations and complexity. The TIA solution does exactly what you would expect from a solid policy administration.

Description
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What do you dislike most about the product or service?

TIA is a solid stand alone solution. We use it for an on line insurance company which requires many integrations. This is quite complex and a lot of work.

Evaluation & Contracting

4.0
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Which other vendors did you consider in your evaluation?

  • Other...
  • Keylane
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in house developed tooling
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Evaluation and contract negotiation

4.0

Integration & Deployment

3.0
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What was your implementation strategy?

Worked with both the vendor and 3rd-party service providers
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Name of 3rd-party service provider(s)

Getronics/ Pink Roccade
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How long did your deployment take?

12 months or more
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Integration and deployment

3.0

Service & Support

5.0
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Service and support

5.0
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+ Add comment (optional)

good support on recent additional implementations
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Did your organization purchase a support package from the vendor?

Yes

Product Capabilities

4.0
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Product capabilities

4.0
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Version number(s) currently in use in your organization

6.4.4

Additional Context

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How extensively is this product or service being used in your organization?

Specific divisions, regions, or business units
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In which region(s) did your deployment take place?

  • Europe, Middle East and Africa