Product(s): ThreatMetrix
Overall Comment:"The sales team are very pushy and do not allow clear lines of communication with the senior managment of the organistaion for some potentially important aspects of the proposition, this approach alomst closed the door for this supplier. The leadership of this company on the other hand are very accomodating and understand the needs of individuals and have been more than helpful in resolution with a number of integration issues which is nice to see. It would be recommended for anyone seeking to engage with this supplier it is made very clear at the outset of your intentions and requirements and to document these as part of your agreements."
A full RFP of potential alternatives would be stongly recommended to explore the market pleace.
Ensure you make your internal governance requirements are made clear at the outset of any discussions.
Allowed open dialogue between its CISO team and our organisations internal security teams, this would have saved months of time in negotiations.
The functionality and diversity of its customer base
The sales team
I would recommend this service for those that wish to reduce fraud losses or secure their product/service, a word of caution keep your cards close to your chest in the united kingdom as the sales team are the weakest link and bring the overall experience down and could potentially put people off.