Birdeye Reviews, Ratings & Features 2026 | Gartner Peer Insights

Online reputation management software allows brands to improve their online reputation by monitoring and managing brand discussions across multiple media channels. The software automatically tracks all the comments, mentions, and reviews shared by users and notifies brands about them, whether it is negative or positive. It then quickly responds to user grievances and resolves them before it damages the brand's reputation while encouraging positive mentions. In addition, it sets up email and advertising campaigns to automatically notify users to share their positive experiences with the brand on different review websites. The analytics tool presents the key stakeholders with insights about the entire brand's online reputation in easy-to-understand reports. The software is typically used in industries such as retail, hospitality, and eCommerce.

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Online Reputation Management Software

Birdeye

Director of Communications

Onboarding was very easy, support requests have been resolved quickly (they like screenshots), and it is easy to use overall.

50M - 250M USD

<50M USD

500M - 1B USD

250M - 500M USD

3B - 10B USD

1B - 3B USD

10B - 30B USD

30B + USD

Gov't/PS/ED <5,000 Employees

Marketing Associate

I like the fact that it's boosted our SEO on Google reviews SO much. All of our LOs are shining on Google now. However, the main page is difficult to navigate, I wish the platform had a more basic/ease of use layout so I can easily manage my branch and analyze how each person is performing. 

Real Estate Manager

Scheduling for multiple social media platforms is quick and easy! The prompts ensure we get all the details entered we should and will offer suggestions if we may have issues with a source so we can go back and make corrections. There's an option to respond to our reviews and edit them as needed to take their remarks and turn it into a learning experience and improve from. We don't use their AI feature as it's repetitive and kinda bland for marketing purposes. 

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Birdeye provides a reputation and customer experience management solution that aids local businesses and brands. The platform offered by the company assists businesses in managing their online reputation and connecting with potential customers. Moreover, it provides insights into customer experience, helping businesses understand and improve client interaction. Founded in 2012 and headquartered in Palo Alto, Birdeye was established by a team of individuals experienced in technology development. The platform aims for a smoother, hurdle-free interaction between businesses and their customers.


Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 100,000 businesses use Birdeye‚Äôs all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who‚Äôs who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Scheduling and Managing Social Media Posts Is Simple But AI Lacks Creativity

Critical Review

Improved Google Presence

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