Top Reputation Likes & Dislikes 2026 | Gartner Peer Insights

Online reputation management software allows brands to improve their online reputation by monitoring and managing brand discussions across multiple media channels. The software automatically tracks all the comments, mentions, and reviews shared by users and notifies brands about them, whether it is negative or positive. It then quickly responds to user grievances and resolves them before it damages the brand's reputation while encouraging positive mentions. In addition, it sets up email and advertising campaigns to automatically notify users to share their positive experiences with the brand on different review websites. The analytics tool presents the key stakeholders with insights about the entire brand's online reputation in easy-to-understand reports. The software is typically used in industries such as retail, hospitality, and eCommerce.

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Find the top Online Reputation Management Software with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

Online Reputation Management Software

Reputation Experience Management (RXM)

Reputation

<50M USD

50M-1B USD

1B-10B USD

10B+ USD

Gov't/PS/Ed

IT DELIVERY MANAGER

Easy and strong solution to collect customers experiences and dashboards

Business Development Manager

A few bumps in the road during set up and managing the back office tool.  Once we were able to figure that out it has been a good product for us.

overall everything is good with product.data , speed. smooth all of them good. 
hope it will be continue for the life long , as such customer help also very fine and attentive as i checked personally

DATA AND ANALYTICS MANAGER

Overall experience has been positive. There were some initial challenges in the first use but everything has gone perfect after. Modular 

PROJECT MANAGER

It provides secure access for any online activities by the company on any channels to manage reputation effectively

SOCIAL MEDIA, INFLUENCER AND COMMUNITY M

Although the onboarding process wasn't as smooth as I would have hoped for, and while we did experience some inconvenience early on, those challenges were ironed out and we are now pleased with Reputation.

The platform is used by more than 700 employees from our Board to Heads of Department, Quality & Risk Managers, Marketing and more. 

Important metrics such as the Reputation X Score (and others) are reported on and the data provided is used by all to continuously make improvements.

DEMAND IT MANAGER

the optimal new implemented digital experience with the customer

Reputation Experience performs very well at presenting, managing, and analyzing customer feedback from a single, centralized platform, which is invaluable information that is often overlooked.
It simplifies the administration by being able to configure and optimize the flows related to the monitoring of feedback, even data that was not originally structured but needs to be managed and quantified, in order to create a snapshot of customer perception. And all this information can be obtained from the social networks in which our organization has registered, as well as sources of information from external entities that collect data related to our product or service, without it being necessary to individually access all those platforms. 
Reputation Experience is not only good at analyzing deterministic information but also encompasses forecasting and predictive analytics if we have enough data and reliable data sources.


Evaluation and contract negotiation

Evaluation & Contracting

Ability to understand your organization's needs

Timely and complete response to product questions

Pricing and contract flexibility (pricing and terms)

Integration and deployment

Integration & Deployment

Availability of quality 3rd-party resources (integrators, service providers, etc.)

Ease of integration using standard APIs and tools

Quality and availability of end-user training

Ease of deployment

Service and support

Service & Support

Timeliness of vendor's response

Quality of technical support

Quality of peer user community

Product capabilities

Product Capabilities

Host Controls

Instructional

Extensions

Reporting and Management Controls

Meeting Access and Convenience

Enterprise Integration

Collaboration Integration

Workspace Integration

Workstream Collaboration

Scalability

Integration

Customization

Ease of deployment, administration, and maintenance

Additional Context

500M - 1B USD

1B - 3B USD

250M - 500M USD

30B + USD

Gov't/PS/ED <5,000 Employees

SDET

This tool focuses not just on reactive damage control but on actively shaping customer experience across every digital touch point, especially in today's review driven and socially connected world , Ensures accurate business listings across directories.

Birdeye

Podium

REVIEWS.io

cloodot

NiceJob

Social Places

Other...

Yext

BrightLocal

DemandHub

Real Time Feedback

Reputation is a company which has developed a platform transforming customer feedback into valuable insights. This process is known as Reputation Experience Management, a concept pioneered by Reputation. The platform analyzes large volumes of both solicited and unsolicited feedback data which greatly assists companies in their growth path - this includes, but is not limited to, improvements in customer experience and operations. The renowned Reputation Score X™ uses patented algorithms and acts as an index indicating brand performance. This index guides companies towards targeted business advancements. The company's services are utilized by numerous global organizations.

Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow √¢‚Ç¨‚Äú including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created.
 
Thousands of global organizations rely on the patented algorithms behind Reputation Score X√¢‚Äû¬¢ to provide a reliable index of brand performance in order to make targeted business improvements. We are backed by Bessemer Ventures and Kleiner Perkins and trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com. Visit reputation.com to learn more.

Need product assistance? Visit help.reputation.com