REVIEWS.io Reviews, Ratings & Features 2026 | Gartner Peer Insights

Online reputation management software allows brands to improve their online reputation by monitoring and managing brand discussions across multiple media channels. The software automatically tracks all the comments, mentions, and reviews shared by users and notifies brands about them, whether it is negative or positive. It then quickly responds to user grievances and resolves them before it damages the brand's reputation while encouraging positive mentions. In addition, it sets up email and advertising campaigns to automatically notify users to share their positive experiences with the brand on different review websites. The analytics tool presents the key stakeholders with insights about the entire brand's online reputation in easy-to-understand reports. The software is typically used in industries such as retail, hospitality, and eCommerce.

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Online Reputation Management Software

REVIEWS.io

HEAD OF PERFORMANCE

Reviews.io is cost efficient and has all the main features you'd expect from a review system. It's also easy to link to other CRM and marketing tools we use.

<50M USD

50M - 250M USD

500M - 1B USD

1B - 3B USD

30B + USD

Gov't/PS/ED <5,000 Employees

3B - 10B USD

250M - 500M USD

10B - 30B USD

Supply Chain Analyst

Not bad at all, the fact that we are able to be transparent and share views as well as have verified customers adds more core to the experience

Product Manager

Vom Erstkontakt bis zur finalen Implementierung & dem Live-Gang verlief alles super professionell und unkompliziert.
Besonders hervorzuheben ist der stets hilfsbereite Austausch bei Rückfragen, sowohl während als auch nach der Implementierung. Das Team ist immer äußerst hilfsbereit und unterstützt so schnell/kompetent es kann.
Auch die Customer Success Manager schaffen es in den meisten Fällen, eine passende Lösung zu finden, selbst dann, wenn dafür zuerst eine individuelle Lösung entwickelt werden muss.

Einen Stern Abzug gibt es lediglich für die Vielfalt beim Analytik-Bereich.
Hier besteht aus meiner Sicht noch Verbesserungspotenzial, da aktuell keine ansprechenden Custom Reports erstellt werden können und die Daten lediglich als CSV-Export zur Verfügung stehen.

From initial contact to final implementation and go-live, everything went extremely professionally and smoothly.

The consistently helpful communication regarding questions, both during and after implementation, is particularly noteworthy. The team is always extremely helpful and provides support as quickly and competently as possible.

The Customer Success Managers also manage to find a suitable solution in most cases, even if a custom solution first needs to be developed.

I'm only deducting one star for the limited range of analytics options.

In my opinion, there's still room for improvement here, as currently no attractive custom reports can be created and the data is only available as a CSV export.

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Real Time Feedback

Reviews.io is a company centered on assisting businesses monitor and develop their online reputation through review collection and management. This provides an accessible method for customers to provide feedback on businesses throughout the internet. The advantages of utilizing review collection include increased trust from customers, enhanced website traffic, and improved sales. Both eCommerce businesses and service providers can leverage these benefits as potential customers often examine a company's online reputation before visiting the website. The firm provides tools to collect and manage reviews across several third-party platforms, in addition to its platform. This gives businesses unparalleled control over their online reputation. A proficient team of developers and customer service staff support the offering.

We believe word-of-mouth is great for business. So we built a product that helps businesses like yours monitor and grow their online reputation through the power of review collection and management.

Review collection needn't be costly or difficult to manage, which is why Reviews.io created the most feature-rich and cost-effective Google-licensed review platform on the market.

We make it simple for your customers to review your business, all across the web, while in turn giving you all the benefits of review collection including Google Stars and Seller Ratings, improved customer trust, more website traffic and more sales.

eCommerce businesses and service providers both benefit from review collection - your future customers will research your company online before even arriving at your website so it's important to maintain a consistent reputation everywhere.  

Reviews.io gives you the tools to collect and manage reviews across a range of third-party platforms, as well as our own, giving you unprecedented control over your online reputation.

Described as a "game-changer"‚Äã by Carphone Warehouse, Reviews.io reputation management suite is the future of review collection.

Backed by an experienced team of developers and customer service staff, our low monthly fees, fantastic service and no long contracts make us the number 1 choice for review collection.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Fast support is impressive, but the lack of custom reports limits data analysis.

Critical Review

overall pretty decent!

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