Yext Reviews, Ratings & Features 2026 | Gartner Peer Insights

Online reputation management software allows brands to improve their online reputation by monitoring and managing brand discussions across multiple media channels. The software automatically tracks all the comments, mentions, and reviews shared by users and notifies brands about them, whether it is negative or positive. It then quickly responds to user grievances and resolves them before it damages the brand's reputation while encouraging positive mentions. In addition, it sets up email and advertising campaigns to automatically notify users to share their positive experiences with the brand on different review websites. The analytics tool presents the key stakeholders with insights about the entire brand's online reputation in easy-to-understand reports. The software is typically used in industries such as retail, hospitality, and eCommerce.

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Online Reputation Management Software

Yext Digital Presence Platform

Yext

SEO Coordinator

Yext has been a great partner during my years at the company I work for. As an SEO coordinator, I find this platform very helpful for establishing an organic presence across several directories without the need to create them manually. Moreover, their customer service is very satisfying. I get to have an expert rep to consult on any needs and the tech support replies and solves the issues faster than ever.

<50M USD

50M - 250M USD

500M - 1B USD

1B - 3B USD

10B - 30B USD

250M - 500M USD

30B + USD

COMMUNICATIONS MANAGER

The system is OK but quite basic for 2024. A few upgrades and it would be great.

Marketing Manager

My experience with Yext's review monitoring capabilities has been positive overall. The platform provides a centralized and efficient way to track customer feedback across multiple sources, ensuring visibility on emerging client issue.

Birdeye

Podium

REVIEWS.io

BrightLocal

Swell

Other...

SOCi

Synup

NiceJob

Reputation

DemandHub

cloodot

Yext (NYSE: YEXT) is the digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences to customers anywhere in the digital world. Yext’s AI and machine learning technology powers the knowledge behind every customer engagement, automate workflows at scale, and delivers actionable cross-channel insights that enable data-driven decisions. From SEO and websites to social media and reputation management, Yext enables brands to turn their digital presence into a differentiator.

Uproar Communications is a full service ad agency.  The company was founded in 1996 as a creative force for collateral marketing and media outlets.  Today, Uproar's productive range includes market analysis and strategic planning, product and brand identification, web design and implementation, creative packages, public relations planning and implementation, advertising campaigns including media procurement and placement, as well as trade and event planning.

Actively exploring and testing avenues for innovative marketing and service, the company takes full advantage of emerging trends and the latest technology to develop marketing strategies that are as effective as they are unique. The objective remains constant: to drive cost down, while increasing flexibility and quality of product and service.

Uproar Communications

Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Digital Experience Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Yext Platform Improves Feedback Tracking Though Trend Comparison Needs Enhancement

Critical Review

System Needs Upgrades to Meet 2024 Standards

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