Wipro Application Management Services review in Oracle Application Services, Worldwide

"Outstanding Service Supplier"

Submitted

4.0

Overall User Rating

Product(s): Wipro Application Management Services

Overall Comment:"Wipro is an excellent supplier of IT Services. They have top rate people and leadership who are focused on their customers. Overall excellent."

5

5.0

Evaluation & Contracting

4

4.0

Planning & Transition

5

5.0

Delivery & Execution

4

4.0

Service Capabilities

Lessons Learned

Please rate your overall experience with this vendor

4.0

Create a headline summary of your review.

Outstanding Service Supplier

What do you like most about the product or service?

Wipro had an out of the box approach - ready made - to apply to the project. Near immediate success.

What do you dislike most about the product or service?

disparate time zones and laguage barriers sometimes got in the way

What one piece of advice would you give other prospective customers?

you must plan well and prepare the employees to work with international people.

Go-live Year

2018

Evaluation & Contracting

5.0

Why did you purchase this product or service?

Reduce time to market
Improve compliance & risk management
Improve supplier or partner relationships
Improve business process agility
Drive revenue growth

What were the key factors that drove your decision to select this vendor over others?

Industry expertise
Perceived viability and/or financial strength
Viewed as strategic partner
Positive prior experience
Quality of RFP response or presentation of capabilities

Which other vendors did you consider in your evaluation?

Infosys
Capgemini
Tata Consultancy Services (TCS)
Tech Mahindra
HCL Technologies

Evaluation and contract negotiation

5.0

How satisfied is your organization with the value the product provides for the money spent?

5.0

How did you enter into a service agreement with the provider?

Selected the provider from among multiple competitive offers

Professionalism in sales / demonstration / RFP / site visit / etc. (pre-selection) stages

5.0

Responsiveness to your questions and changes while building proposals

5.0

Creative and innovative approach to building the solution and proposal

5.0

Flexibility and adaptability in negotiating final contracts

5.0

Professionalism in negotiation / contracting / execution / etc. (pre-implementation) stage

5.0

Planning & Transition

4.0

Planning and transition

4.0

Effective communications during planning and transition

4.0

Effective hand-off from sales to execution

4.0

Accuracy of planning

5.0

Transition was delivered on time, within budget, and with high quality

4.0

Delivery & Execution

5.0

Delivery and execution

5.0

How long did your deployment take?

0 - 3 months (<3)

Delivers the expected business outcomes that were promised

5.0

Reliability of deliverables, SLAs, budget and timelines

5.0

Use of best practices, processes, tools and solutions

5.0

Continuous improvement and efficiency achieved

5.0

Use of newer technologies including automation, smart machines, etc…

5.0

Manages and adapts the contract appropriately

5.0

Effective resource management that provides high quality skills when needed

5.0

Delivers full set of capabilities across their firm to address your key needs

5.0

Service Capabilities

4.0

Services capabilities

4.0

Customization

4.0

Ease of deployment, administration, and maintenance

4.0

Additional Context

How frequently do you use this product or service?

Daily

How extensively is this product or service being used in your organization?

Company-wide

In which region(s) did your deployment take place?

North America
Europe, Middle East and Africa