Reviews

As a global organization with several remote locations that are not staffed by on-site technology resources, finding a partner capable of supporting our entire footprint was a critical requirement. Cognizant has risen to the challenge by deploying a support model specifically designed to meet the needs of a distributed workforce. Their effective use of remote support tools allows them to diagnose and resolve issues quickly, regardless of where an employee is located - delivering a consistent support experience across every site. Equally important is the accessibility of that support. Cognizant provides multiple channels through which employees can reach the team, ensuring that help is always within reach no matter the location or time zone. This accessibility has been further strengthened by the continuous enhancements made to our ServiceNow platform. Each improvement has streamlined the support experience, making it easier for employees to log issues, track resolutions, and engage with the team - ultimately driving the strong CSAT and first call resolution metrics we see consistently reflected in our SLA reporting.

May 26, 2026