Overall experience with
How helpful reviews are selected
Favorable Review
Reliable on-site IT support with responsive engineers and opportunities to improve ServiceDesk resolution speed
Critical Review
Digital Innovation and employee centric connection
Likes and dislikes about
likes
The strongest aspect of the service is the quality of the on-site engineering support. When I submit requests related to laptop issues, peripheral replacements, software problems, or asset management activities, the engineers are generally responsive and knowledgeable. I particularly appreciate their willingness to explain technical issues, provide status updates, and follow up until a solution is delivered. Their professionalism and customer-focused attitude make it easier to manage day-to-day IT support needs and minimize disruption to business operations.
July 29, 2026
dislikes
The options that we can get are either selecting an issue or filtering out the problem that we're trying to convey lags more on the keyword algorithm and time time-consuming. The video kiosk has disruptions on what the problem is and what solution needs to be taken
September 27, 2023
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