Stefanini Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines the outsourced digital workplace services market as the services performed by providers to deliver consulting, implementation and support for enhancing the digital employee experience of end users who depend on endpoint virtual and physical devices and applications to conduct business. Services offered by outsourced digital workplace services (ODWS) vendors include integrated digital workplace (DW) services that work to increase employee engagement, enhance employee experience and productivity, and improve digital dexterity in support of the organization’s business strategy.

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Outsourced Digital Workplace Services

Stefanini Outsourced Digital Workplace Services

Stefanini Group

Manager of IT Services

They are quick to jump in and help fix issues. Their leadership is very engaged and not afraid to make changes to fit the customer expectations. One thing i would recommend is they need to provide more of their services early on in contracts and bring forward their industry expertise. Offering their CSI team early on and showing those benefits would greatly help.

3B - 10B USD

10B - 30B USD

1B - 3B USD

30B + USD

500M - 1B USD

50M - 250M USD

<50M USD

250M - 500M USD

Gov't/PS/ED 5,000 - 50,000 Employees

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 50,000 + Employees

Tech Manager

My overall experience has been exceptionally positive. Our long standing partnership has been characterized by consistently smooth negotiations and a readily available and responsive team. Their ability to understand and adapt to our challenging needs has been invaluable. Furthermore Stefanini's reputation as a leading company, confirmed by their strong benchmark performance, has given me complete confidence in our collaboration.

SENIOR IT SERVICE MANAGER

Provider did a customer oriented and successful Transition in 12 weeks including Chat with the Service Desk introduction. 
Since take over of the Service Desk Service the 1st contact resolution went up above 80% (before it was 70%). 
Our business relation is based on trust and honesty.
Stefanini is really supporting us on our way to the Next Generation Service Desk by improving continuously their service (Chatbot, Human agents, reporting,...) 


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The company, with three decades of operational history, focuses on delivering diverse services which include automation, cloud, Internet of Things (IoT), and user experience (UX). The company provides an extensive suite of solutions rooted in innovative consulting, marketing, mobility, personalized campaigns, and artificial intelligence services. Traditional solutions like service desk, field service, and Business Process Outsourcing (BPO) are also available. The company prioritizes technological innovation, partnerships, and incorporating companies from different locations to remain at the leading edge of the industry. It also prioritizes the continuous development of its projects and commits to progress through the acceptance and implementation of new, innovative ideas.

We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX).

Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals.

We believe technology can revolutionize a company and innovation is essential to foster development and competitiveness. We also value new ideas and the power of an open mind, so we recognize every talent is essential to the quality of our projects and especially to our progress.

Stefanini

Reviews

Ratings Overview

Overall experience with

Favorable Review

Next Generation Service Desk successful established.

Critical Review

Long-Term Collaboration Noted for Reliability Amid Service Method and Turnover Challenges

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