Overall experience with
How helpful reviews are selected
Favorable Review
Product: FLEX Digital Workplace Services
IT Support Operations Enable Smooth Functioning With Increasing Organizational Complexity
Critical Review
Product: Tech Mahindra WORKSPACE NXT (Legacy)
Competent team marred by frequent shuffling of resources
Likes and dislikes about
likes
TechM team delivering our services has evolved from us starting with an implementation that required direct support and partnership to being incredibly self sufficient day to day and requiring less oversight and daily governance allowing my higher end technical resources to focus on higher level critical projects and efforts. The team has been incredible open to our feedback and suggestions on staffing needs, requirements and adjustments within reason to ensure effective and knowledge IT staff for such a diverse and complex company with so much internal IT
August 13, 2025
dislikes
Retention is a key challenge with them - midway through the contract cycle, we got to know of key people moving on to new projects (or job changes) and it led to some hiccups. The rates also got revised upon renewal discussion and they were on a steep side as compared to what was discussed as standard year on year increment at the start of the project.
March 7, 2022
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