"Maintain loyalty to the customers in maintaining their history"

Submitted

5.0
5.0
Overall User Rating

Product(s): Oracle Infinity IQ

Overall Comment:"The platform helped us in increasing our conversion rates as this tool has created value for the users in targeting them with relevant content on right channel. Oracle's expertise has also helped us organizing customer data with ease."

Lessons Learned

Description
Description

What do you like most about the product or service?

The tool helps in retaining and maintain loyalty to the customers by asking them to continue browsing the website where they left of in the last session.

Description
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What do you dislike most about the product or service?

There's always a talk in the market regarding the use of personal data for re-marketing and can be scrutinized in the court of law.

Evaluation & Contracting

5.0
Description

Why did you purchase this product or service?

  • Improve customer relations/service
  • Drive innovation
  • Improve business process agility
  • Cost management
  • Drive revenue growth
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What were the key factors that drove your decision?

  • Strong consulting partnership
  • Pre-existing relationships
  • Financial/organizational viability
  • Product functionality and performance
Description

Which other vendors did you consider in your evaluation?

  • IBM

Integration & Deployment

5.0
Description

Version number(s) currently in use in your organization

Latest
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How extensively is this product or service being used in your organization?

Specific divisions, regions, or business units
Description

When was this product or service deployed at your organization?

2018
Description

How long did your deployment take?

6 - 9 months (<9)
Description

What was your implementation strategy?

Completely internal

Service & Support

5.0

Product Capabilities

4.0

Additional Context

Description

Deployment architecture

Cloud (SaaS or PaaS or IaaS)
Description

In which country(s) did your deployment take place?

India|United States
Description

How long have you used this product or service?

2 years to less than 5 years
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How frequently do you use this product or service?

Weekly