Overall experience with
How helpful reviews are selected
Favorable Review
Product: SAP Engagement Cloud
Emarsys Offers Extensive Features but May Overwhelm With Options and Pricing
Critical Review
Product: SAP Engagement Cloud
Good to have automation options but takes time to revise based on own needs.
Likes and dislikes about
likes
Easy to use, efficient, programs that run on its own, knowledge and know-how gathered from a huge amount of companies and countries, data driven marketing tools that reach out to the clients with the proper message at the right time, easy and quick support, great account manager who is dedicated and engaged in making sure the tools are being used in the best possible way, lots of interesting seminars/reports/educations (that I never take the time to listen into, but I will, someday...)
October 9, 2025
dislikes
Not timely support by the support team. Limited to HTML coding to revise the blocks. The recommendation result does not seem to be related to the customer's behavior.
April 2, 2024
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