Overall experience with
How helpful reviews are selected
Favorable Review
Product: IBM Storage FlashSystem
Performance, stability and protection wrapped into one.
Critical Review
Product: IBM Storage FlashSystem
Frequent Hardware Failures and Prolonged Support Responses Undermine Device Reliability
Likes and dislikes about
likes
The purchased FlashSystems were fully loaded with innovative FCM4 drives that allowed for immediate space reduction with inline compression as well as providing live anomaly detection such as ransomware detection to better protect our environments. The included replication and snapshot licensing was of great use, building our redundancy and protection, and the ease of integration with our backup system was a great plus. Implementing the system was quite a simple task which allowed for a quick migration from our older infra into the new. The reduced size of the new storage array allowed us to save quite a bit on the electrical and cooling portions as well, freeing up rack space considerably, again without losing functionality or performance, but gaining some.
June 12, 2025
dislikes
Reliability was unacceptable, especially for a product that should have reliability as the #1 feature. Eventually IBM management got involved in some of my open tickets and offered apologies but nothing more. Most interactions with support required multiple iterations until they got it right. Getting the correct firmware and instructions for my specific model was always a 2 week saga of back and forth with support.
July 29, 2025
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.