Reviews

The product is worry free. There's rarely any sort of alert received unlike other vendors where you receive random alerts that you have to 'google' just to see what they are related to. We get the random disk failure and that's about it. Services are top notch! Super quick responses if we have to open Service Requests. Many times, they reach out to us before we even receive any indication there was an alert. They have already started working on a case for us proactively. We generally close these SR's on the same day. Weekly calls to review upgrades and open service requests - even if there are none. In the past year the service has gotten so advanced, they've reached out to us before an minor issue and let us know of an issue before it happens. Yes, these are rare, but it goes to show that their internal team is always monitoring and cares for the well being of the customer base. This happened twice. Both times they called me to tell me. The communication skills of the remote support engineers can't be beat. They communicate effectively both in writing and on support calls (usually not needed). I've never experienced a support engineer picking up a ticket and then leaving for the day either like we have experienced with other vendors. What's more, it's usually the same ones you recognize from previous cases - not some stranger asking questions.

December 22, 2025