Overall experience with
How helpful reviews are selected
Favorable Review
Process monitoring with advanced tools stand out
Critical Review
Strong expertise from team, yet expectation alignment needs improvement
Likes and dislikes about
likes
New views are easy to use and set up. For an SAP user, there are a lot of out-of-the-box functionalities such as starter kits and process object catalogues. I like that I can manage the whole ETL pipeline, front-end programming and set up new views quickly with existing knowledge models.
February 26, 2026
dislikes
Some part of system too complex for most users to understand (e.g. CTA control tower). Celionis team - I wish sometimes they spoke up more if they disagreed with customer, when proposing ideas or suggestions to solutions, as Celonis team is experts it is ok to guide customer how better to do things instead of agreeing with customer all the time (this experience observed during meeting when CTA intelligence dashboard was being developed). At same time if Celionis team can see that people doubting the purpose and scope of the project, maybe better to adjust instead of delivering something that will not be used as much. Validation RFI tool, was not build even at a start was promised (thus next time consider stronger analysis at a start before committing). Generally could be looked into expectation alignment.
July 9, 2026
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