Overall experience with
How helpful reviews are selected
Favorable Review
Product: Akeneo PIM
Flexible PIM Solution That Grows with Our Ambitions and Challenges
Critical Review
Product: Akeneo PIM
Interface Simplifies Daily Tasks but Lacks Essential Bulk Translation Features
Likes and dislikes about
likes
Support team that understands our business: From the selection process through implementation and daily operations, Akeneo's support and customer success teams have been responsive and knowledgeable. Their technical expertise and understanding of furniture retail challenges helped us navigate complex requirements effectively. This quality of partnership was one of our key vendor selection criteria. Validation capabilities that improved data quality: Error-prone free-text fields decreased from over 50 to fewer than 10 through proper validation rules. Mandatory attributes expanded from 7 to more than 30 per product family. This provides reliable, consistent product information across our channels. Team independence through import/export tools: These capabilities give our merchandising team operational autonomy, eliminating roughly X yearly in developer time previously spent on manual database work. We successfully coordinated a complete five-locale catalog review using freelancers with minimal training requirements. Reference entities as our content engine: We manage most product page content, including translations, directly in the PIM through this feature. Creating channel-specific experiences is handled through attribute adjustments rather than rebuilding page templates. Operational cost reductions enabling scale: Attribute management costs decreased 80%, media operations dropped 90%. This reduction allowed us to build richer product experiences without proportional cost increases
February 17, 2026
dislikes
1) There is currently no mass upload option for translating Reference Entity Record Attribute values (both Main Values & Multi Values). Managing translations manually across 30 locales is extremely time consuming, as each attribute must be updated individually for every locale and value type. 2) Tailored exports should be the most flexible in terms of adjusting the needed structure, however, they are have some limitations like in Product Selection we can't select product model structures (Root product model, Parent). Also conditions like in list or is empty would be very helpful. 3) Quick export doesn't contain the 'Categories' attribute as a possible column. 4) Products don't keep a complete history of changes. While this cam be overwhelming, it is often essential for understanding what occurred at a detailed granular level. 5) In the Process Tracker, the job logs do not provide an option to export only the lines that failed along with their associated error feedback.
February 25, 2026
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