ConnectWise Reviews, Ratings & Features 2026 | Gartner Peer Insights

Professional services automation (PSA) platforms help services organizations manage and streamline their business operations by automating tasks and optimizing processes. They provide a centralized location for service planning and execution, enabling improved efficiency and business performance through better visibility into delivery costs and profitability. PSA platforms focused on supporting managed services providers also include integration capabilities for orchestrating and capturing additional service activity delivered through customer accounts via third-party systems and/or service providers.
PSA platforms provide a centralized location for collaboration, project planning and tracking, resource allocation, contract management, service management, cost tracking, customer invoicing, and reporting and analytics. Multitenancy is a foundational aspect of PSA platforms as users support multiple customer accounts concurrently. With a focus on services delivery activity and cost capture, PSA platforms provide organizations insight into profitability overall, as well as at the account and service-line level.

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Professional Services Automation Platforms

ConnectWise PSA

ConnectWise

Director of CyberSecurity

Poor interface, hard to interact with the API. We try 2 differents SOAR and both of them have the same problem, always CW.

<50M USD

50M - 250M USD

PARTNER

CW PSA is a highly flexible proffesional services automation platform that can be tailored to your organization's specific needs, allowing the system to adopt to your business - not the other way around.

Datto

Other...

Halo

Kaseya

ConnectWise is a robust software platform designed to assist technology solutions providers (TSPs) in managing their as-a-service business. Originating from a single software solution developed to simplify MSPs' help desk and billing processes, the platform has extended its capabilities in various areas. The company's products now include solutions for business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments. In addition to these, ConnectWise also provides integrations with numerous essential vendors, thereby creating an efficient platform for The IT Nation.

Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Highly Flexible PSA Platform

Critical Review

Outdated interface and limited API functionality hinder daily use

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