Overall experience with
How helpful reviews are selected
Favorable Review
Resource Bottlenecks and Siloed Teams Impact Issue Resolution in KCNS BAU
Critical Review
Highlighting the Strengths and Weaknesses of Kynfryl's Transformation Services
Likes and dislikes about
likes
We have used Kyndryl as our MSP for years with our on-premise environment and now Cloud. The personal attention we receive from the account teams has been great, it has been nice working with the same team over the years as they know our struggles, our business, and our environment. It feels like they have a stake in our company too. Our Technical Account Manager, has done an excellent job at mitigating issues and making sure that escalated tasks are actioned in a timely manner. Without him I don't think we would have had the success we have had. His leadership over the KCNS teams and getting them organized internally, along with knowing our needs and being able to express them to the teams has been vital.
December 11, 2025
dislikes
Documentation quality. Cost management (initial cost was slower than actual), customization options
September 28, 2024
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