Overall experience with
How helpful reviews are selected
Favorable Review
Product: Gong
Gong Streamlines Account Management But AI Email Follow Ups Need Improvement
Critical Review
Product: Gong
Limited Integration And Additional Fees Affect Gong’s Core Features Over Time
Likes and dislikes about
likes
I like the accuracy of the AI briefs, the ability to share specific deals internally with key conversations, and how well it keeps me organized by capturing the majority of the customer conversations I'm having rather than me having 50 different google docs of notes. Sending clipped recordings to our internal teams to review tickets, enhancement requests, or product feedback is extremely helpful. Our customers also enjoy the recordings and it keeps our teams accountable. For training, it's extremely useful to have a library of recorded meetings to distribute to new stakeholders.
April 20, 2026
dislikes
While the tool is strong, there are a few things that are not great: 1) They want to keep all call knowledge in Gong which means it doesn't play nice with other tools 2) The AI in Gong isn't as powerful as other tools currently in the market 3) They are taking pieces that are core to the users now and making them additional fees
April 15, 2026
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.