Gong Reviews, Ratings & Features 2026 | Gartner Peer Insights

Revenue data solutions (RDS) provide proprietary, third-party and AI/ML-driven customer data to commercial teams. They make this data accessible as a stand-alone offering and/or through a SaaS product for integration into various technologies across the revenue tech stack. Data-driven commercial teams rely on RDS’ actionable context and guidance to prioritize and engage buyers. RDS solutions are used across functions to facilitate scoring, planning, business analytics and data management.

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Revenue Data Solutions (Transitioning to GTM Data Applications)

Revenue Data Solutions

Gong

Sales Manager

Our experience has been incredibly positive from the jump.  It has fundamentally changed how we look at our pipeline and forecast accuracy.  The platform provides a level of visibility that we simply didn't have before, allowing our leadership team to make more informed decisions.  based on real time data rather than gut feeling and part of our weekly rhythm.  The only negative feedback is that their Customer Support has been below par where continuous problems do not get resolved.  

500M - 1B USD

50M - 250M USD

250M - 500M USD

<50M USD

3B - 10B USD

1B - 3B USD

10B - 30B USD

30B + USD

ACCOUNT MANAGER

I can see why companies would want to use a tool like Gong. It has a lot of capabilities that can be helpful for training purposes or serve as a memory database for what happened between customers and sellers. One of the big downsides for me is the integration with Salesforce. It's clunky and a bit unreliable, which makes me hesitant to use it. To be fair, I don't know if that's on the Gong side or SalesForce side.

Customer Advocacy, Senior Manager

Gong has transformed our sales to post-sale processes.. We have been able to capture critical information about customers that previously we only got on an ad hoc basis. Now, our customer relationships have improved as we are able to go into meetings with customers knowing their use case, current issues, and awareness of each person's role in relation to the product. I also value the AI summary that Gong provides, it is usually spot on. We have also used tracking to help us identify customers for opportunities that they would be a good candidate for.

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Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. 

Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort.

Gong enables revenue teams to realize their fullest potential by unveiling their customer reality. 

The patented Gong Revenue Intelligence Platform‚Ñ¢ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions. 

Over 2,000 innovative companies like ADT, Indeed, LinkedIn, Morningstar Inc., Shopify, Sprout Social, Zillow, and more trust Gong to power their customer reality. With Gong, customers experience improved win rates, increased deal sizes, and accelerated employee ramp-times.

The Gong Reality Platform™ autonomously empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform captures and analyzes. Gong then delivers insights at scale, enabling revenue and go-to-market teams to determine the best actions for repeatable winning outcomes. 

Reviews

Ratings Overview

Overall experience with

Favorable Review

Gong Enables Better Customer Insights and Streamlined Post-Sale Processes

Critical Review

Memory Database for Calls/Training Tool - Some Difficulty Integrating with SalesForce

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