Overall experience with
How helpful reviews are selected
Favorable Review
Product: Appian RPA
Affordable automation and simplification of HR processes through the platform
Likes and dislikes about
likes
The most notable thing is that parameterization is relatively easy and intuitive. It also allows us to unify processes that were previously very scattered.
October 23, 2025
dislikes
Being that it is so customizable, there are sometimes snags in the system not recognizing things on a practicality/logical level from our job standpoint. There have been lag times with operation due to glitches with the system crashing or not loading properly. Another issue is that as a user, we have to wait on program administrators to update and resolve inefficiencies. It would be better to put certain customizations in the hands of end users as all users work differently to maximize their own efficiencies based on how they would best like their workflow set up for their view. Because this program is for usability and our workflow, it has been a pain point any time there is any down time on the service/product.
September 13, 2022
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