Overall experience with
How helpful reviews are selected
Favorable Review
Product: Freshservice
Good ITSM and SaaS Management Tool with Easy Setup and Automation
Critical Review
Product: Freshservice
Effective asset management, but costs and integrations are a challenge
Likes and dislikes about
likes
The interface is clean and easy to use, so onboarding new users is not difficult. Automation features are very useful, like ticket assignment, reminders and escalation which saves time. Also the asset and SaaS management part is helpful to track tools and resources in one place.
April 1, 2026
dislikes
Limited customization flexibility, Improvable reporting and analytics, Expensive license and add-on costs (expensive for growing companies)
July 15, 2026
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