Overall experience with
How helpful reviews are selected
Favorable Review
Product: Lumos
Strong role management and workflow automation with room to improve on niche integration and reporting flexibility
Critical Review
Product: Lumos
Automation Increases Efficiency But Integration and Support Challenges Remain For IT Teams
Likes and dislikes about
likes
A few things to send out about Luminos first role management is that it's intuitive, setting up access levels and permissions took far less time than expected, and adjusting roles as needs change is simple. Second, workflow automation has saved our team real time, especially for on boarding off boarding since access gets granted or revoked automatically instead of us handling it manually third the self service access request. Flow means employees can request what they need without opening an IT ticket which cuts down on the back-and-forth.Overall, these three features make day-to-day access management a much less of a manual burden.
July 6, 2026
dislikes
Cons: - Integration challenges: My team and I have found integrations to be a bit limited and complicated, especially because we deal with several custom applications - Learning curve: Though we love the UI, the advanced automation capabilities did take quite some time to get used to - Support: We have had inconsistent responsiveness from the Lumos Support team. Some tickets we get responses within a reasonable SLA whereas other times, it takes days to get a response
March 27, 2026
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