Overall experience with
How helpful reviews are selected
Favorable Review
Product: ServiceNow Software Asset Management
Platform Unifies IT Operations but Presents Learning Curve and Integration Hurdles
Critical Review
Product: ServiceNow Software Asset Management
Fantastic, if your team use it properly!
Likes and dislikes about
likes
The most valuable aspect of ServiceNow is its ability to unify workflows across the organization. The automation features significantly reduce manual effort, while the integration capabilities make it easy to connect with other enterprise systems. I particularly appreciate the intuitive dashboards and reporting tools, which provide clear visibility into operations and help drive databased decisions. Overall, the platforms flexibility and scalability stand out, allowing us to tailor solutions to evolving business needs.
March 21, 2026
dislikes
- requires high-quality onboarding and regular upskilling to leverage the best results - implementation is time-consuming - requires ongoing ownership rather than a one-off setup - regular re-training with support teams that by organisation standards, can have high turnover
July 13, 2026
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