Overall experience with
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Critical Review
Product: Dialpad Sell
Switch to Dialpad Improved Internal Processes But Hindered Client Meeting Access
Likes and dislikes about
likes
I love the ease of using the app, I can create group chats within seconds, can monitor my teams and my analytics and also search up old conversations/leads via the search bar by typing a word or two. And my frequent numbers plus recordings are readily available!
March 24, 2026
dislikes
As mentioned above, we experienced a pretty significant challenge with our clients when we switched over to Dialpad, because they were so accustomed to joining meetings with another video hosting vendor. Oftentimes, they were unable to join video calls altogether, or at least had a difficult time joining the call, which delayed the start of the meeting. Unfortunately, Dialpad doesn't have the marketshare and recognizability that competitors do, which proved to create friction on customer facing calls.
December 22, 2025
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