Salesforce Reviews, Ratings & Features 2026 | Gartner Peer Insights

Sales AI assistants are Generative AI applications designed to streamline the daily workflows of sales teams. These highly customizable applications enhance existing sales technology investments by providing an AI-powered user experience that mirrors chat collaboration with a teammate, assisting sales professionals in their daily activities and decision-making. By automating mundane activities like sending follow-ups, scheduling meetings, and data entry, Sales AI assistants free up representatives' time to focus on more strategic tasks such as building relationships and closing deals in the pipeline. They also deliver insight by analyzing vast amounts of data and integrating with CRM systems to identify the right prospect, predict customer behavior, and provide personalized recommendations. This enables sales teams to prioritize high-value opportunities and improve their overall efficiency. Sales AI assistants are configurable to different sales roles, including individual contributor roles (e.g., account managers vs. account executives) and leadership levels (e.g., regional VP vs. chief sales officer). By combining efficiency, scalability, and data-driven insight, these assistants are transforming modern sales operations—fostering deeper customer engagement and accelerating business outcomes.

Active

Find the top Sales AI Assistants Software with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

Sales AI Assistants

Salesforce Sales AI

Salesforce

CUSTOMER SERVICE & SUPPORT ASSOCIATE

It is one of the best CRM to manage all your cloud-based services. Best tool for sales, service and data storage, we have been using SF for 2 years, and to date, we can edit as per our requirements 

<50M USD

50M - 250M USD

1B - 3B USD

500M - 1B USD

3B - 10B USD

250M - 500M USD

10B - 30B USD

Gov't/PS/ED <5,000 Employees

30B + USD

Engineer

I've been using Salesforce in a business setting, and overall, my experience has not been very satisfactory. While it's a powerful CRM platform with many features, it lacks the flexibility and responsiveness I expect from modern enterprise tools.

Manager, Customer Service And Support

Very useful for teams that want less manual work for customer service agents and their managers. 

ZoomInfo

Otter.ai

Clari

RevReply

Dialpad

Aviso

Artisan

Other...

Regie.ai

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

👋 We’re Salesforce, the Customer Company.
AI + Data + CRM = Customer Magic. ✨ 

Privacy Statement: http://www.salesforce.com/company/privacy/

Reviews

Ratings Overview

Overall experience with

Favorable Review

Salesforce Sales AI insights

Critical Review

Robust Reporting Features Offset By Slow Interface Customization In Salesforce

Likes and dislikes about

likes

dislikes