"Outstanding Sales Tool with Some Cost and Customization Limits"

Submitted

4.0
4.0
Overall User Rating

Product(s): HubSpot Sales Hub

Overall Comment:"HubSpot sales hub is a solid CRM and sales tool with great automation, intuitive interface, and strong integrations. The email tracking and pipeline management features are particularly helpful, however some advanced features require higher tier plans and reporting can be complex at times. Overall it's a great tool for sales teams but has room for improvement."

Lessons Learned

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What do you like most about the product or service?

It has a user-friendly interface. I find the platform is easy to navigate making adoption smooth for new users. It also has good automation and workflows. It saves time by automating follow-ups, email sequences, and lead management. Finally, it has solid integrations. It connects well with other tools like Outlook and Zoom Meetings for seamless operations

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What do you dislike most about the product or service?

While the HubSpot Sales Hub is a powerful tool, there are some drawbacks. First, the reporting capabilities can be complex and limited in customization. Second, some essential features require upgrading to higher tier plans, making it expensive. Third, while integrations are strong, there are occasional syncing issues with 3rd party apps that require troubleshooting.

Evaluation & Contracting

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Why did you purchase this product or service?

  • Drive revenue growth
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What were the key factors that drove your decision?

  • Product functionality and performance
  • Product roadmap and future vision
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Which other vendors did you consider in your evaluation?

  • Salesforce

Integration & Deployment

4.0

Service & Support

4.0

Product Capabilities

4.0

Additional Context

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Deployment architecture

Cloud (SaaS or PaaS or IaaS)
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In which country(s) did your deployment take place?

United States