Overall experience with
How helpful reviews are selected
Favorable Review
Product: Sales Hub
Platform Excels in Knowledge Base and Reporting but Sequences Need Improvement
Critical Review
Product: Sales Hub
Comprehensive Sales Management Features but High Costs and Paywalled Basics Noted
Likes and dislikes about
likes
HubSpot knowledge base and their reporting functions are the two areas of the platform where I think they exceed other platforms on the market.
April 7, 2026
dislikes
1. Although it's a feature rich and necessary software, it's very expensive. 2. Some important functionality, such as forecasting, is locked behind higher-tier plans 3. The interface can be unintuitive and sometimes requires too many clicks to accomplish simple tasks. For example, it took me 45 minutes to figure out how to input a quarterly revenue goal and create a chart based on that, which I still wasn't able to do correctly because of the product pricing tier that I'm in. 4. Similar to 3, navigating the system to find features and build custom reports can take time and is overall, challenging.
March 13, 2026
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