Overall experience with
How helpful reviews are selected
Favorable Review
Product: Microsoft Dynamics 365 Sales
Flexibility and Integration Stand Out but Require Ongoing Configuration and Support
Critical Review
Product: Microsoft Copilot for Sales
Promising AI sales assistant with potential, but still maturing
Likes and dislikes about
likes
1 - Flexibility - D365 Sales is flexible which means we can adapt its use for our specific use case. 2 - Compatibility with existing M365 suite of tooling 3 - Ease of use
March 30, 2026
dislikes
AI Suggestions are inconsistent in quality, outputs sometimes require significant editing before they are usable. CRM Data sync can be unreliable sometimes, and lastly, licensing and packaging is not straighforward.
June 9, 2026
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