"Other-centered selling is exactly how we'd like to be sold by our partners."

Submitted

5.0
5.0
Overall User Rating

Product(s): ASLAN Sales Training Service Providers

Overall Comment:"ASLAN did a phenomenal job helping our team consider the selling process from our customer's perspective. Often times, we're on a narrow track mind where our entire focus is on us. Everyone wants a seat at the table or to be considered a true partner to their customers, but we are rarely trained in what that exactly means. ASLAN's focus is on other-centered selling which challenges us to become more curious, ask better questions, and build relationships that are solutions oriented once we are able to better understand the customer's situation."

Lessons Learned

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What do you like most about the product or service?

Customization of material - The ASLAN team did a great job understanding our business and how we can work together to tailor the presentation material for greater engagement. Real world experience - We were fortunate enough to have Joe Elliot as our facilitator. Some of the most impactful moments were when Joe pulled from his own experiences which added another layer of learning on top of the course material. Practicality - ASLAN's message is simple yet highly effective because of its authenticity. It is important to us that our team walks away with something that can help them become better even in their personal life.

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What do you dislike most about the product or service?

Time - There was a lot of course material that we tried to jam pack into 2 days, so I wish we were more purposeful with the time constraints but really appreciated our facilitator always allowing for questions and having meaningful dialogue with our team. Flow - There were natural valleys in the course material where we might've stayed on a point too long due to the number of number of pages dedicated to it in the packet.

Evaluation & Contracting

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Why did you purchase this product or service?

  • Improve supplier or partner relationships
  • Drive revenue growth
  • Improve business process outcomes
  • Improve customer relations/service
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What were the key factors that drove your decision?

  • Strong services expertise
  • Pre-existing relationships
  • Product functionality and performance
  • Strong customer focus
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Which other vendors did you consider in your evaluation?

  • Don't know

Planning & Transition

5.0

Delivery & Execution

5.0

Service Capabilities

Additional Context

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In which country(s) did your deployment take place?

United States