PwC Application Implementation Services review in SAP Application Services, Worldwide

"Very focussed and good at requirement gathering"

Submitted

4.0

Overall User Rating

Product(s): PwC Application Implementation Services

Overall Comment:"PwC has Knowledgeable resources who can gather requirements from users in fast and efficient manner. Execution of Project was very well planned."

4

4.0

Evaluation & Contracting

4

4.0

Planning & Transition

4

4.0

Delivery & Execution

4

4.0

Service Capabilities

Lessons Learned

Please rate your overall experience with this vendor

4.0

Create a headline summary of your review.

Very focussed and good at requirement gathering

What do you like most about the product or service?

Provided services beyond expectation. Vendor was accommodative for change requests.

What do you dislike most about the product or service?

nothing much to dislike about. Service was good. replacement of resource took time.

What one piece of advice would you give other prospective customers?

Take interviews of the resources before bringing in them to the team

Go-live Year

2012

Evaluation & Contracting

4.0

Why did you purchase this product or service?

Improve compliance & risk management
Create internal/operational efficiencies
Enhance decision making

What were the key factors that drove your decision to select this vendor over others?

Functional capabilities
Industry expertise
Quality of RFP response or presentation of capabilities
Positive feedback from references

Which other vendors did you consider in your evaluation?

Accenture
NTT Data
Tata Consultancy Services (TCS)

Evaluation and contract negotiation

4.0

How satisfied is your organization with the value the product provides for the money spent?

4.0

How did you enter into a service agreement with the provider?

Selected the provider from among multiple competitive offers

Professionalism in sales / demonstration / RFP / site visit / etc. (pre-selection) stages

5.0

Responsiveness to your questions and changes while building proposals

4.0

Creative and innovative approach to building the solution and proposal

4.0

Flexibility and adaptability in negotiating final contracts

4.0

Professionalism in negotiation / contracting / execution / etc. (pre-implementation) stage

4.0

Planning & Transition

4.0

Planning and transition

4.0

Effective communications during planning and transition

4.0

Effective hand-off from sales to execution

4.0

Accuracy of planning

4.0

Transition was delivered on time, within budget, and with high quality

4.0

Delivery & Execution

4.0

Delivery and execution

4.0

How long did your deployment take?

3 - 6 months (<6)

Delivers the expected business outcomes that were promised

4.0

Reliability of deliverables, SLAs, budget and timelines

4.0

Use of best practices, processes, tools and solutions

4.0

Continuous improvement and efficiency achieved

4.0

Use of newer technologies including automation, smart machines, etc…

4.0

Manages and adapts the contract appropriately

4.0

Effective resource management that provides high quality skills when needed

4.0

Delivers full set of capabilities across their firm to address your key needs

4.0

Service Capabilities

4.0

Services capabilities

4.0

Additional Context

How frequently do you use this product or service?

Daily

How extensively is this product or service being used in your organization?

Company-wide

In which region(s) did your deployment take place?

North America