Overall experience with
How helpful reviews are selected
Favorable Review
Product: HawkSearch
Ongoing Success With Hawksearch Enhanced by Responsive Support and Monthly Guidance
Critical Review
Product: HawkSearch
Still a Powerful Site Search Option Over Native Platform Search, But Service-Side Support Can Be Challenging
Likes and dislikes about
likes
A big highlight has been the support staff and resources available to users. The team has consistently been responsive and easy to work with. When I have a question or issue, it is not unusual to have a clear explanation, detailed documentation, and/or have my ticket resolved directly within a few hours to a day. That level of support provides us with a lot of confidence when working through changes. Additionally, we connect with the Customer Success Director monthly, this has been valuable to our team. She has done well staying aligned with ongoing projects and any challenges we are facing, while also identifying areas where we can better utilize the features Hawksearch has available or are being introduced to their system.
March 4, 2026
dislikes
Since the acquisition over to Bridgeline Digital a few years back, almost all customer support services require some sort of MSA or paid development hours plan for assistance. Service interruptions were never an issue until the last 12-18 months.
March 19, 2026
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