Overall experience with
How helpful reviews are selected
Favorable Review
Product: KnowBe4 Security Awareness Training
Structured security training delivers measurable results and cultural change
Critical Review
Product: KnowBe4 Security Awareness Training
Phishing Simulations Effective But Reporting and Assessment Setup Presents Difficulties
Likes and dislikes about
likes
I like the fact that I am a non-technical person that takes the administration and management of our security culture on as a secondary part of my job and this makes it so easy. We get the analytics and stats after phishing tests and assessments to be able to guide the next round of trainings and assign interactive training or quizzes to boost security awareness efforts. No one in the company complains about having to do it either!
July 21, 2026
dislikes
1) Some functionalities - setting up assessments and sending out communication through the dashboard are complex and not very intuitive 2) While additional training is available on request, the process is tedious and time consuming, which creates challenges for teams and regions that rely on them 3) The VRO score does not accurately reflect the overall risk level when an organization does not utilize the full suite of Knowbe4 products, which can lead to misinterpretation of the overall risk level. Additionally, new users are regularly onboarded and having their risk score remain high for 90 days inaccurately skews the organization's overall risk score, making improvements difficult.
February 24, 2026
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