Overall experience with
How helpful reviews are selected
Favorable Review
Product: Skyhigh Security Service Edge
Advanced SSE offering that balances deep visibility and scalable policy enforcement.
Critical Review
Product: Skyhigh Cloud Platform
Lack of training and support hinders the full utilization of the tool
Likes and dislikes about
likes
Skyhigh combines SWG, CASB, ZTNA and RBI in one cloud Native platform, simplifying policy enforcement and reducing tool sprawl. It's datacentric approach provides consistent protection and monitoring of sensitive data across all vectors The unified dashboard and centralized policy engines make configuration, reporting, and incident management more efficient for security teams.
February 16, 2026
dislikes
We haven't received any training or learning resources from Skyhigh, and if such resources exist, they haven't been offered or promoted to us. As a result, we haven't been able to fully utilize the tool because we don't know or understand some of its features. This has been quite disappointing. Furthermore, contacting Skyhigh support hasn't always been easy. For example, for reasons I don't understand, I couldn't open support cases from my user account, and Skyhigh didn't respond to some of my emails, so another team member always had to open the support cases. There were also some issues with our email communication, such as when I asked them to remove certain recipients from their emails to my company because I was no longer part of the project (they removed all the recipients, not just the ones I requested). I had to ask them twice to add a new recipient from my company because they ignored me the first time. I also didn't like the extra work involved in their internal migration, which forced us to reconfigure certain connections between our Microsoft tools and the Skyhigh tool. Although, I understand that this wasn't Skyhigh's fault and was due to changes Microsoft made. But the extra work that migration required from my company and our IT team was still annoying.
February 2, 2026
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