Overall experience with
How helpful reviews are selected
Favorable Review
Improved coordination and visibility, but workflow customization remains challenging
Critical Review
Strong technical advisory and customization balanced by inconsistent escalation support
Likes and dislikes about
likes
The LTIMindTree team was very professional, responsive, and focused on aligning service delivery with our companys operational leads. The reporting, communication, escalation management and SLA tracking are especially useful features.
May 22, 2026
dislikes
1) Product Bias: They are more biased towards certain tools when proposing and designing enterprise solutions which is a con when trying to compare other products with a competitive edge 2) Hard to reach during escalations: At times they respond rapidly to some escalation tickets and not to others for weeks leaving the customer blind and desperate for technical answers and knowledge to proceed forward 3) Varied technical skills: At times tickets are escalated here and there taking unnecessary time before reaching the correct subject matter expert, where the customers expect accuracy and proper and efficient escalations for L3 to L4.
May 23, 2026
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