OpenText Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines the service orchestration and automation platform (SOAP) market as encompassing solutions that empower organizations to manage and automate their entire technology stack, including workloads, workflows, resource provisioning and data pipelines.
SOAPs empower infrastructure and operations (I&O) leaders to streamline and accelerate the delivery of business services. These platforms integrate workflow orchestration, workload automation and resource provisioning across an organization’s hybrid IT landscape. By automating and optimizing these processes, SOAPs enable organizations to rapidly deploy workloads, enhance operational efficiency and achieve significant cost savings while ensuring high availability and business continuity.
SOAPs enhance traditional workload automation by supporting use cases in data pipelines, cloud-native infrastructures and application architectures. They complement and integrate with DevOps toolchains, enabling organizations to achieve customer-centric agility, reduce costs, improve operational efficiency and establish standardized processes across their entire IT landscape.

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Service Orchestration and Automation Platforms

OpenText Operations Orchestration

OpenText

SOC ANALYST

I've been using this product for several years. The scope of customization is wide, but there have been problems regarding the performance on loading times. While the machines it was installed on had more than enough resources for it to run, we incurred in performance problems.

<50M USD

30B + USD

50M - 250M USD

250M - 500M USD

3B - 10B USD

Gov't/PS/ED 5,000 - 50,000 Employees

500M - 1B USD

Gov't/PS/ED <5,000 Employees

Business Development Associate

It's a good product. However feels lagging behind competitors in terms of innovation. OO has a large list of integrations which is good. 

DIRECTOR OF IT SERVICES

I help my customer to find a partner in order to replace manual tasks with powerful workflow automation. At the end of the competition my customer chose the Open Text Operations Orchestration platform.

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Ayehu

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ServiceNow

AutomationEdge

OpenText powers and protects information. As a global secure information management provider for businesses, OpenText tools span content management, artificial intelligence (AI), cybersecurity, cloud, and business networks. For over 30 years, OpenText has helped organizations manage and protect their data and documents while modernizing their information architecture. Its integrated hub connects information across departments and applications to enhance employee experience, productivity, and collaboration, while making information structured and searchable through AI, machine learning, and semantic search. In addition, OpenText delivers endpoint security and digital life protection solutions to safeguard businesses against cyberattacks and data breaches.

OpenText is a world leader in Information Management, helping companies securely capture, govern and exchange information on a global scale. OpenText solves digital business challenges for customers, ranging from small and mid-sized businesses to the largest and most complex organizations in the world. For more information about OpenText (NASDAQ/TSX: OTEX), visit www.opentext.com

Reviews

Ratings Overview

Overall experience with

Favorable Review

Workflow Automation Streamlines Processes and Reduces IT Task Timelines Significantly

Critical Review

Reliable Platform with Extensive Integrations Yet Minimal AI Advancements Observed

Likes and dislikes about

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