PagerDuty Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines the service orchestration and automation platform (SOAP) market as encompassing solutions that empower organizations to manage and automate their entire technology stack, including workloads, workflows, resource provisioning and data pipelines.
SOAPs empower infrastructure and operations (I&O) leaders to streamline and accelerate the delivery of business services. These platforms integrate workflow orchestration, workload automation and resource provisioning across an organization’s hybrid IT landscape. By automating and optimizing these processes, SOAPs enable organizations to rapidly deploy workloads, enhance operational efficiency and achieve significant cost savings while ensuring high availability and business continuity.
SOAPs enhance traditional workload automation by supporting use cases in data pipelines, cloud-native infrastructures and application architectures. They complement and integrate with DevOps toolchains, enabling organizations to achieve customer-centric agility, reduce costs, improve operational efficiency and establish standardized processes across their entire IT landscape.

Active

Find the top Service Orchestration and Automation Platforms with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

Service Orchestration and Automation Platforms

PagerDuty Automation

PagerDuty

Software Developer

pagerduty has me exceptionally good in managing our oncall schedules and incidents.

50M - 250M USD

<50M USD

250M - 500M USD

10B - 30B USD

30B + USD

500M - 1B USD

SOLUTIONS ARCHITECT

PagerDuty Process Automation enable automation on repetitive tasks, incident diagnosis and remediation, however cost is too high

It Services Associate

PagerDuty has been a reliable tool for incident management in my Linux sysadmin role, especially for on-call rotations and integrating with monitoring like Zabbix.Overall, I'd rate it 8/10 for streamlining IT ops in high-pressure environments.

Other...

Microsoft

Oracle

Google

ServiceNow

Nutanix

Broadcom

Resolve

NinjaOne

ReadyWorks

ScriptRunner

PagerDuty provides digital operations management solutions that help organizations manage and respond to critical issues in real time. The PagerDuty Operations Cloud is an AI-powered platform that automates and orchestrates the entire incident management lifecycle from detection to resolution. 

PagerDuty Operations Cloud integrates AIOps, AI agents, automation, customer service operations, and incident management to offer a platform designed to improve operational resilience, drive innovation, and optimize costs. By enabling teams to mitigate risks and maintain continuity, PagerDuty helps businesses stay agile and responsive in today’s dynamic environments.

In an always-on world, teams trust PagerDuty to help them deliver an optimal digital experience to their customers, every time. PagerDuty is the central nervous system for a company‚Äôs digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 18,000 businesses rely on PagerDuty to help them continually improve their digital operations‚Äîso their teams can spend less time reacting to incidents and more time building for the future.

Dutonians believe that we are a part of a bigger movement of businesses being built to benefit everyone‚Äîthe customer and the employee, as well as our community. We are go-getters fueled by the fire to reinvent how people and companies work together. We take the lead and get creative to be first in the hearts of our customers. Whether it‚Äôs keeping the world on or changing it entirely, Dutonians are fueled by the fire to reinvent how people and companies work together to deliver in real-time, across the globe.

Join us to lead uncharted efforts and reinvent how companies run.


In an always-on world, teams trust PagerDuty to help them deliver an optimal digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 18,000 businesses rely on PagerDuty to help them continually improve their digital operations—so their teams can spend less time reacting to incidents and more time building for the future.

Dutonians believe that we are a part of a bigger movement of businesses being built to benefit everyone—the customer and the employee, as well as our community. We are go-getters fueled by the fire to reinvent how people and companies work together. We take the lead and get creative to be first in the hearts of our customers. Whether it’s keeping the world on or changing it entirely, Dutonians are fueled by the fire to reinvent how people and companies work together to deliver in real-time, across the globe.

Join us to lead uncharted efforts and reinvent how companies run.


Reviews

Ratings Overview

Overall experience with

Favorable Review

Reliable PagerDuty shines in Linux System Admin Alerting

Critical Review

High Costs Noted Despite Effective PagerDuty Process Automation Features

Likes and dislikes about

likes

dislikes