Overall experience with
How helpful reviews are selected
Favorable Review
Product: Salesforce Social Studio (Legacy)
Excellent solution for easy use and ideal to track network platforms
Critical Review
Product: Salesforce Social Studio (Legacy)
A great tool to aid social media analytics and monitoring
Likes and dislikes about
likes
Salesforce Social Studio is a really useful software because it provides the most adequate tools to carry out the programming of networks such as facebook, twitter and even instagram without the need to send one in one but instead you can make publications quickly and easily. in batch what accelerates this process and allows an immediate response can be given to them, besides is not only useful for it but also is ideal to follow up on each publication which allows you to have a better organization of all the networks that are managed to keep abreast of what is said about the company and the best thing is that it is easy to use and contains a very friendly interface, so managing it does not take much time.
June 17, 2019
dislikes
End to end management of social media channels is not possible through this tool - you still need to access local accounts directly. Initial setup can be difficult with care needed to set up consistent keywords and naming conventions. While it is good to get lots of data, analysis of the data within the tool, and options for export, require improvement.
January 10, 2022
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