"Customisable Software with Underwhelming Performance"

Submitted
2.0
2.0
Overall User Rating

Product(s): Salesforce Service Cloud

Overall Comment:"While the customisability and the level of possible third party integrations is quite excellent the performance and usability as an actual customer support ticketing system is atrocious."

Lessons Learned

Description
Description

What do you like most about the product or service?

Very customisable and integrate-able.

Description
Description

What do you dislike most about the product or service?

Terribly slow performance and clunky design leads to a serious slow down for effective staff.

Evaluation & Contracting

Description

Why did you purchase this product or service?

  • Drive innovation
  • Improve business process agility
  • Create internal/operational efficiencies
Description

What were the key factors that drove your decision?

  • Don't know
Description

Which other vendors did you consider in your evaluation?

  • Zendesk

Integration & Deployment

Service & Support

Product Capabilities

4.0

Additional Context

Description

Deployment architecture

Cloud (SaaS or PaaS or IaaS)
Description

In which country(s) did your deployment take place?

United States|United Kingdom|Canada|Ireland|Australia|New Zealand
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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