Social Customer Service Applications Reviews and Ratings

I like Zendesk overall. I like that you can use calls, texts, and emails. I like the reporting features (that do work). I also like that once you do it a few times it is all quite intuitive. I do not like the reporting limitations (i.e. why can't I see the number of times a macro has been used over say the past year). The support chat feature can also take a very long time and their agents may just close your ticket out altogether. I would also like to be able to bulk create tickets much easier.

I've been using Intercom every day primarily as a Live Chat helpdesk for more than 2 years now (handled over 10000 chats). Intercom has played a big role in how we provide support to our customers and are able to onboard customers. It has removed the friction that is usually involved when providing customer support at a scale.

I'm extremely satisfied with my vendor, Konnect Insights! The tool is working quite well for us. Their super helpful and prompt team makes my overall experience a 5 star.

What has worked best with zendesk is the chat feature with automated routing. Zendesk is highly customizable, making it our ideal choice in solving cases which have been ticketed in the system. Zendesk is also a great customer care and experience tool, and has been able to manage customers from our wide market base.

The whole platform can be customized. Its that flexible. It's geared to being detailed-oriented to suit your organization's needs. It has amazing features which allows to manage task without too much effort.

Hootsuite is a great product and service for all things social media and content management.

Every part of this organization commits to the success of their customers - from product management to account management and professional services. Product Managers have made an effort to reach out and seek our feedback to ensure their product roadmap balances the introduction of both new innovation while resolving customer pain points. This past year both our Sales and Customer Success leadership teams engaged to clear roadblocks we had and took action to keep our account healthy. We also had the opportunity to work with the Professional services team to help us migrate the community of a company we merged with on our existing Khoros powered community. We found our strategy consultant, project manager and migration engineer to be great partners who were committed to our success and helped us meet our commitments.

We have been an Astute customer for over 20 years and using the social tool for five years. We appreciate the top notch service and ongoing support from the customer success team. Astute Social allows us to manage multiple social platforms for various brands and efficiently respond and track contacts.

Community cloud has been a great product for exposing specific elements of our org to limited-license users within our company.

Implemented CRM platform on numerous occasions for various client in different industries. A professional needs a good understanding of this products features and capabilities and Pega to maximize the ROI for a client.

Conversocial solves the most challenging problem businesses face which is how to create a smooth and uninterrupted customer experience. With Conversocial, you'll be able to improve customer service and create a better brand experience for your audience. Doing this, customers will be happy and they'll do more business with you. With Conversocial, you'll improve your customer service, satisfy customers better and increase your brands trust.

I saw this partner in an insurance company in Chile for three years , and we have seen onemarketer performed satisfactory from the eyes of company and from my point of view as a consultant

Epic program for more problems about social modules in to retail industry. I resolved more issues to whom I could not find solutions

This is a beautiful messaging app for internal communication between the teams and friends, we can form a group of people like meeting room and chat directly with the multiple user.

Fоr а rеаsоn, Jіvе Sоftwаrе Inс. іs а wоrld lеаdеr іn sоlutіоns fоr соmmunісаtіоns аnd busіnеss іntеrасtіоn. Thе Jіvе Sоftwаrе рlаtfоrm іs bаsеd оn mоdеrn wеb tесhnоlоgіеs. In а frіеndly fоrmаt оf а sосіаl nеtwоrk (wіth соmmеnts, lіkеs, рhоtоs, іntuіtіvе іntеrfасе), Jіvе соmbіnеs сustоmіzеd busіnеss рrосеssеs (whісh саn bе dеvеlореd tо mееt sресіfіс nееds), stоrаgе оf аll tyреs оf mаtеrіаls, аnd еlеmеnts оf gаmіng.

very nice product and will leading the garner quadrant.

Khoros Care is very useful in managing the brand social media platforms i.e Facebook, Twitter, Linkedin, and Instagram, all in one.

Easy to use, good quality data collection, great customer service.

It wasn't what we hoped it would be. All in all we wanted it to be fully integrated and joined up with Salesforce and - in all honest - it felt like a completely isolated platform.