Social Customer Service Applications Reviews and Ratings

What are Social Customer Service Applications?

The social customer service market comprises applications that support social media as a component of an overall customer service strategy. Gartner classifies an application provider as a social customer service vendor if it supports customer service in one or two specific types of function: External communities: Often referred to as peer-to-peer...
How Categories and Markets Are Defined

Product Listings

Products 1 - 20 of 38
Zendesk was founded in 2007 with the aim of revolutionizing customer experience by allowing businesses to shift their customer service to the online world. Zendesk facilities billions of conversations, linking an extensive range of brands...
Show More Details
Intercom is the complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system,...
Show More Details
Konnect Insights is a unified customer experience management platform that helps brands to leverage the 4 Pillars of omni-channel CXM, a concept created by Konnect Insights, by enabling them to listen to the conversations from...
Show More Details
Zendesk was founded in 2007 with the aim of revolutionizing customer experience by allowing businesses to shift their customer service to the online world. Zendesk facilities billions of conversations, linking an extensive range of brands...
Show More Details
Show More Details
Hootsuite is a business platform dedicated to optimizing social media management, with a specific focus on boosting social commerce experiences and organizing customer dialogues. This platform is used by numerous companies worldwide to deploy successful...
Show More Details
Khoros specializes in providing customer engagement solutions for numerous global brands. With the utilization of over 20 patented technologies, the Khoros platform integralizes aspects of customer engagement such as digital contact centers, messaging, chat, online...
Show More Details
Show More Details
Emplifi is a unified customer experience platform that aligns marketing, care, and commerce aspects of businesses, aiming to bridge the customer experience gap. With a solid industry presence of over two decades, Emplifi blends these...
Show More Details
Pega provides a low-code platform that empowers the world’s leading enterprises to Build for Change. Clients use Pega's AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to...
Show More Details
Conversocial, a Verint Company, focuses on facilitating communication between brands and their customers by integrating human agents and bots onto a singular platform. The company's primary objective is to streamline customer experiences throughout their lifecycle,...
Show More Details
Aurea is a technology company that specializes in creating customer experience solutions. The pivotal focus of Aurea is on developing engagement and vertical platforms that enable various enterprises to design seamless experiences for their customers,...
Show More Details
OneMarketer specializes in elevating business profitability across Americas and Europe. The company achieves this by embracing the capabilities of social media and integrating popular applications such as Email, WhatsApp, Facebook, Instagram, TikTok, LinkedIn, Telegram, and...
Show More Details
Khoros specializes in providing customer engagement solutions for numerous global brands. With the utilization of over 20 patented technologies, the Khoros platform integralizes aspects of customer engagement such as digital contact centers, messaging, chat, online...
Show More Details
The company offers a comprehensive enterprise SaaS solution for contact centers. This software integrates various asynchronous communication channels into a unified workflow and user interface, facilitating collaboration between bots and humans. The supported channels consist...
Show More Details
Khoros specializes in providing customer engagement solutions for numerous global brands. With the utilization of over 20 patented technologies, the Khoros platform integralizes aspects of customer engagement such as digital contact centers, messaging, chat, online...
Show More Details
Khoros specializes in providing customer engagement solutions for numerous global brands. With the utilization of over 20 patented technologies, the Khoros platform integralizes aspects of customer engagement such as digital contact centers, messaging, chat, online...
Show More Details
Qualtrics is a software development company focused on creating digital products intended to enhance a variety of user experiences. This includes the development of tools for optimizing frontline experiences, fostering team performance, and designing user-friendly...
Show More Details

Brand Embassy

By Brand Embassy

Be the first to write a review.