Product Listings
Zendesk Support is a software designed to streamline customer service operations by providing a centralized platform for managing and resolving customer inquiries across multiple communication channels, such as email, chat, and phone. The software enables ticket tracking, workflow automation, performance analytics, and collaboration tools that allow support teams to prioritize and address issues efficiently. It helps organizations manage customer interactions, monitor response times, and gain insights through reporting features, supporting consistent and organized communication to address customer problems and improve service processes.
Intercom Helpdesk is a software designed to facilitate customer support operations by enabling businesses to manage and resolve customer inquiries across multiple communication channels. The software provides tools for organizing and tracking conversations, automating responses to common questions, and assigning tickets to appropriate team members. It offers features such as real-time chat, ticket management, shared inbox, and workflow automation aimed at streamlining support tasks. Intercom Helpdesk supports integration with other business systems, allowing for centralized information and improved collaboration among support teams. The software is used by organizations to enhance response efficiency, ensure timely issue resolution, and maintain consistent communication with customers.
Konnect Insights is a software designed for social media analytics and customer experience management. The software aggregates data from multiple digital channels such as social media platforms, review sites, and news sources to provide organizations with real-time insights into brand mentions, customer feedback, and market trends. It offers features including social listening, sentiment analysis, reporting, and publishing tools, as well as capabilities for managing customer engagement and workflow automation. Konnect Insights aims to help businesses monitor and analyze public perception, streamline their online response strategies, and measure the effectiveness of digital communication efforts.
Zendesk Message is a software that enables businesses to manage and streamline customer communication across multiple messaging channels such as SMS, social media, and chat platforms. The software provides tools for automating responses, organizing conversations, and analyzing message data to help teams deliver consistent support experiences. Zendesk Message integrates with other customer support systems to consolidate interactions and offers features including agent workspace, ticket management, and reporting capabilities. The software addresses challenges related to handling high volumes of customer inquiries and maintaining efficient, timely communication with users across various platforms.
Salesforce Service Cloud is a customer service software designed to facilitate case management, support automation, and multichannel communication for organizations. The software provides tools for case tracking, knowledge management, and workflow automation, helping support teams deliver consistent responses and manage inquiries across various channels including email, phone, chat, and social media. Service Cloud enables businesses to organize customer information, streamline service workflows, and track service metrics. It includes features for creating self-service portals and knowledge bases, allowing customers to find answers independently. The software addresses the need for efficient customer service operations by offering integrated reporting and analysis tools to monitor performance and improve service delivery.
Khoros Communities is a software designed to enable organizations to build and manage online community platforms, facilitating engagement, peer-to-peer support, and knowledge sharing. The software offers features such as discussion forums, moderation tools, analytics, configurable user roles, gamification elements, and content management capabilities. It helps businesses create branded spaces for customers or members to connect, share information, and participate in ongoing dialogues. Khoros Communities addresses business needs related to customer engagement, reducing support costs, and increasing the availability of user-driven insights. It also supports integration with customer relationship management and social media tools to deliver a unified experience across channels.
Hootsuite Enterprise is a social media management software designed to enable organizations to coordinate, schedule, and monitor content across multiple social channels from a centralized dashboard. The software offers tools for publishing, analytics, and reporting, helping users manage workflows and team permissions for social campaigns. Hootsuite Enterprise supports integration with third-party applications and provides customizable approval processes to maintain brand consistency. The software assists in tracking engagement metrics and audience insights, facilitating strategic planning and performance measurement for businesses managing complex social media operations.
Community Cloud is a software developed by Salesforce that enables organizations to create branded online spaces for engaging with customers, partners, or employees. The software offers capabilities for sharing information, facilitating discussions, and collaborating on projects. Community Cloud features customizable templates, integration with business processes, and access controls to ensure relevant content reaches the intended audience. The software supports knowledge sharing, case management, and access to resources within a secure environment. Community Cloud aims to address business requirements for improving stakeholder communication, streamlining support, and enhancing collaboration across various organizational groups.
Emplifi Social Marketing is a software designed to assist businesses in managing and optimizing their social media presence across various platforms. The software enables users to create, schedule, and publish social media content and provides analytics to track engagement and performance. It offers tools for monitoring conversations, measuring audience sentiment, and managing multiple social profiles from a unified dashboard. Emplifi Social Marketing supports workflow automation for approvals and collaboration among teams and helps organizations address business challenges related to content consistency, brand reputation management, and audience engagement. The software is utilized to improve decision-making through data-driven insights and streamline social media processes for marketing teams.
Pega CRM is a software designed to support customer relationship management by automating and streamlining sales, marketing, and service processes. The software offers tools for case management, workflow automation, and real-time analytics to help organizations manage customer interactions across multiple channels. Pega CRM includes features for lead and opportunity management, customer segmentation, campaign management, and issue resolution. The software is used to enhance productivity by integrating business processes and centralizing customer data, enabling organizations to address customer needs efficiently and improve engagement. Pega CRM addresses business challenges related to managing complex customer journeys, ensuring consistent customer experiences, and reducing manual effort through digital process automation.
Tidio is a social consumer service application that enables businesses to deliver customer support and engagement across social and messaging platforms through a unified interface. It integrates with Facebook Messenger, Instagram, and WhatsApp, allowing teams to manage conversations from social channels alongside live chat and email. With chatbots and AI agents like Lyro, Tidio can automate responses to common inquiries and provide instant assistance on social platforms. The system also supports proactive messaging, lead capture, and customer feedback collection, helping businesses meet consumer expectations for fast, convenient, and consistent support in their preferred communication channels. Tidio ensures that social interactions are tracked, routed, and resolved efficiently while maintaining context across all touch points.
Conversocial is a software designed to facilitate customer engagement and communication across digital messaging channels. The software enables businesses to manage and respond to customer inquiries through platforms such as SMS, Facebook Messenger, WhatsApp, Apple Business Chat, and others, from a unified interface. Conversocial offers features including automated workflows, message routing, conversation history, and analytics to support efficient customer service operations. By integrating with various customer relationship management systems and leveraging automation, the software aims to streamline interactions and resolve customer queries in real time. Conversocial addresses the challenge of managing high volumes of digital customer interactions, helping organizations enhance response times and operational efficiency in customer support processes.
OneMarketer is a software designed to facilitate customer engagement and support through automated and live chat solutions for businesses. The software provides features such as multi-channel messaging, chatbots, live chat, and customer segmentation, aiming to streamline communication between organizations and their users. It supports integration with messaging platforms to handle inquiries, automate responses, and route conversations to appropriate agents. The software assists in managing conversations, collecting feedback, and optimizing customer interactions, enabling businesses to address queries efficiently and improve their support operations. OneMarketer is positioned to help organizations looking to centralize and automate their communication channels for operational effectiveness.
Spredfast Social Care Module (Legacy) is a software designed to assist organizations in managing and responding to customer inquiries and interactions across social media channels. The software provides tools for consolidating messages from multiple platforms, streamlining case management, and enabling teams to collaborate efficiently when addressing customer service requests. It supports tracking conversation history, routing cases to appropriate team members, and monitoring response times to ensure consistent support delivery. The software aims to facilitate a unified approach to social customer care, helping organizations address inquiries, resolve issues, and improve service quality by centralizing social support workflows.
Jive X is a software designed to facilitate external communities and customer engagement for businesses. It provides functionalities for discussion forums, knowledge bases, and collaboration, enabling users to create and manage online spaces where customers, partners, and other stakeholders can interact and share information. The software supports content management, gamification, moderation tools, and analytics to help organizations streamline communication, enhance self-service support, and reduce inquiry volumes. It aims to address business problems related to customer communication, knowledge sharing, and community-driven support by providing a structured platform for collective discussion and resource access.
Sparkcentral In-App Messaging is a software designed to facilitate real-time, asynchronous communication between businesses and users within a mobile application environment. The software integrates messaging workflows with existing customer service systems, enabling organizations to manage conversations from multiple channels through a centralized dashboard. Its features include message routing, automation, conversation history, and notifications, which support customer engagement and issue resolution. Sparkcentral In-App Messaging addresses the business need for efficient customer communication by streamlining interactions and enabling support teams to handle inquiries without switching platforms, thereby aiming to improve response efficiency and user satisfaction.
Khoros Care is a software designed to help organizations manage digital customer service interactions across multiple channels including social media, messaging, chat, and forums. The software enables businesses to monitor, respond to, and resolve customer inquiries and issues in a centralized workspace, supporting collaboration among agents and automating routine responses with artificial intelligence. Khoros Care offers features such as case management, workflow automation, analytics, and reporting to track and improve customer engagement efficiency. By consolidating conversations from various platforms, the software assists organizations in addressing customer concerns and streamlining service delivery, aiming to enhance operational effectiveness and reduce response times.
Lithium Social Media Management (Legacy) is a software designed to assist organizations in managing their social media presence across multiple platforms. The software enables users to schedule content, monitor conversations, and analyze social media performance metrics. It streamlines workflows by providing tools for collaborative planning and community engagement. Lithium Social Media Management facilitates response management and helps teams track interactions, with reporting capabilities that deliver insights on audience engagement and campaign effectiveness. The software is used to consolidate social activities, foster engagement, and support brands in addressing communication across channels. It is intended to help businesses organize and optimize their social media strategies to address customer inquiries and interactions more efficiently.
Qualtrics XM Platform is an experience management software designed to collect, analyze, and act on feedback from customers, employees, products, and brand interactions. The software offers features including survey creation, data analytics, real-time dashboards, and advanced reporting to help organizations measure and improve experiences. It enables users to design and distribute surveys across multiple channels, aggregate data from different sources, and use analytics tools to identify patterns and insights. Integration capabilities with other enterprise systems and customizable workflows support process automation. The software aims to help businesses understand key drivers of satisfaction, retention, and engagement by providing actionable insights based on collected data.
Social Studio is a software designed for managing social media marketing and engagement activities. It provides features for publishing, scheduling, and analyzing content across different social media platforms. The software enables users to monitor social conversations, engage with audiences, and collaborate within teams. It includes tools for sentiment analysis, automated responses, and integrated workflow management. Social Studio aims to improve visibility into brand perception and streamline the process of engaging with the audience. The software supports data-driven insights through customizable reporting and analytics to help businesses understand trends and optimize social media strategies.