Overall experience with
How helpful reviews are selected
Favorable Review
Product: Zendesk Support
Instant onboarding enables smooth teamwork, but ticket search depends on tagging well
Critical Review
Product: Zendesk Support
Solid performance for its purpose, but help is limited to KB articles
Likes and dislikes about
likes
It is almost self explanatory and has no delay when using it compared to another solution we had where every change e.g. in ticket status took over 2min to process
July 13, 2026
dislikes
Customer service is lacking.
July 6, 2026
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.