Overall experience with
How helpful reviews are selected
Favorable Review
Product: Tidio
Human Intervention Possible in Tidio Conversations Alongside Helpful Customization Tools
Critical Review
Product: Tidio
Scaling Paywalls Restrict Access To Core Features Despite Strong Interface Design
Likes and dislikes about
likes
The customisation options are excellent and allow us to tailor the experience perfectly. I also value human control over conversations and the ability to set clear boundaries for the chatbot to follow.
February 28, 2026
dislikes
Core features are locked behind scaling paywalls. There are also deep rooded faults with the AI-model in regards to translation. The AI has trouble identifying and/or sticking to one language when prompting it. No matter how much we try we can't get it to respond in swedish instead of danish when wringing the swedish and danish word for Hi (Hej), despite having swedish as the defaul language.
February 17, 2026
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