Sprinklr Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines Social Monitoring and Analytics as the process of collecting, measuring, analyzing and interpreting the results of interactions and associations among people, topics and ideas from social media sources. These solutions are different from social marketing management tools that may include social analytics capabilities as part of a broader platform, which also include capabilities for content publishing, distribution, and engagement and customer service capabilities. Social Monitoring and Analytics vendors enable users to monitor and analyze conversations happening on social media about their brand, competition industry, and topics relevant to their target customer segments. These tools collect data from various online sources and help users analyze themes, sentiment and perceptions

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Social Monitoring and Analytics (Transitioning to Social Media Management and Listening)

Sprinklr Unified-CXM Platform

Sprinklr

HEAD OF MARKETING TECHNOLOGY

Brilliant tool - fab reporting, huge potential but must be implemented properly to reap the benefits

50M - 250M USD

1B - 3B USD

3B - 10B USD

10B - 30B USD

General Manager Digital

A decent solution that covers the bases but customer service could be a little better. We had instances of reports and data being significantly different at times but didn't hear back from the team despite follow up.  

IT Associate

excellent implementation and sales teams, we managed everything directly and quick making seamless implementation.

Meltwater

Oracle

Salesforce

Simply Measured

Socialbakers

Ipsos Synthesio

Medallia

Sprinklr is an enterprise that aims to unify different teams to improve customer satisfaction. Established in 2009, the company initially observed that fragmented software solutions were disrupting the customer experience and stifling growth. To address this, Sprinklr developed a single-code architecture platform to eliminate internal organizational silos. The company has now evolved into a prominent organization delivering a Unified Customer Experience Management platform. This system utilizes Sprinklr AI+ to assist teams across customer service and marketing departments in engaging with and enhancing customer experiences across all modern channels. Sprinklr, while based in New York City, operates in 25 countries, across 24 time zones, and serves numerous notable enterprises.

Sprinklr‚Äôs value to the enterprise is simple: We un-silo teams to make customers happier. Way happier. When we started in 2009, we saw the dark side of wildly popular SaaS point solutions ‚Äì Frankenstacks fragmenting customer experience. Dividing brands from the people they serve. Killing sales and growth. Sprinklr‚Äôs true, unified platform with single-code architecture solves the problem of internal silos. Today, Sprinklr is the leading customer experience cloud for the enterprise front office. Our category-defining Unified Customer Experience Management (Unified-CXM) platform is infused with Sprinklr AI+ ‚Ñ¢ to help every team across customer service and marketing to understand, engage, and deliver remarkable customer experiences on any modern channel. Headquartered in New York City, Sprinklr is in 25 countries, across 24 time zones, in 1,400 of the world‚Äôs most valuable enterprises ‚Äî including Microsoft, P&G, Samsung and 50% of the Fortune 100. More information at www.sprinklr.com 
More information at www.sprinklr.com 

Reviews

Ratings Overview

Overall experience with

Favorable Review

Direct Management Enabled Smooth Setup Despite Challenges In IT Adaptation

Critical Review

Decent solution that covers the bases

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