SHI Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines software asset management (SAM) managed services as services that expert providers deliver to manage the software, SaaS and cloud assets of end-user organizations. Their delivery includes skills, processes, technologies and governance to transform and run the SAM discipline on behalf of the client. SAM managed services employ the providers’ proprietary skills and methodologies to transform and run SAM and FinOps disciplines on behalf of the client, augmenting the client’s resources. Delivered by skilled resources and leveraging the provider’s expertise, intellectual property (IP), rigor and best practices, SAM managed services address the gap in available SAM and FinOps skills, enable scalability and enhance maturity. At the same time, they deliver day-to-day SAM and FinOps activities and oversee the full life cycle. SAM managed services are delivered directly to end-user customers, on either a continuous or a project basis, employing required discipline to meet software and cloud cost optimization, and governance objectives.

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Software Asset Management Managed Services

SHI Software Asset Management Managed Services

IT VENDOR MANAGER

We use SHI's ITAM service for monitoring, planning and compliance of our Microsoft environment. SHI has proven to be a valuable partner.

1B - 3B USD

3B - 10B USD

50M - 250M USD

250M - 500M USD

<50M USD

500M - 1B USD

30B + USD

10B - 30B USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 5,000 - 50,000 Employees

Senior Software Asset Manager

Working with SHI has been a very fruitful partnership. With their industry knowledge and capable technical teams, we have been able to uncover hundreds of thousands of dollars of savings opportunities and also safeguard ourselves from potential audit situations.

SENIOR IT ENGINEER

We've been long term customers of SHI and we've had a very good relationship. Our account manager always reaches out to us well ahead of an ongoing renewal so we can have open discussions on what we can get and they are always happy to pair us with product experts.

Other...

Insight

SoftwareOne

Accenture

Deloitte

KPMG

ITAM solutions

Anglepoint

Ivanti

DXC Technology

Certero

Bytes

SoftwareOne (Crayon Group)

Livingstone Technologies

Business Continuity Services (BCS)

Inviso

Softcat

Synyega

SHI is a global technology solutions provider with annual sales of over $15bn. It brings a highly-personalized concierge approach to solutions design, connecting customers with the right technologies and services from a portfolio of more than 1,000 software and hardware vendors.
Key solution areas include end-user computing, infrastructure (data center, cloud and networking), cybersecurity and IT optimization services such as Software Asset Management and financing.
SHI has more than 7,000 staff in the United States, Canada, United Kingdom, Europe, India, and Asia Pacific, supporting customers’ global technology needs. SHI is the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.

Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. 

Whether you‚Äôre building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what‚Äôs next for your organization. 

Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. 

Execute your IT vision with stress-free, scalable solutions you ‚Äì and your people ‚Äì will love. 

SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.

Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. 

Whether youâre building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve whatâs next for your organization. 

Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. 

Execute your IT vision with stress-free, scalable solutions you â and your people â will love. 

SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Clear Communication and Proactive Renewal Support Noted in Customer Experiences

Critical Review

SHI is a valuable partner in SAM knowledge sharing

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