SoftwareOne Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines software asset management (SAM) managed services as services that expert providers deliver to manage the software, SaaS and cloud assets of end-user organizations. Their delivery includes skills, processes, technologies and governance to transform and run the SAM discipline on behalf of the client. SAM managed services employ the providers’ proprietary skills and methodologies to transform and run SAM and FinOps disciplines on behalf of the client, augmenting the client’s resources. Delivered by skilled resources and leveraging the provider’s expertise, intellectual property (IP), rigor and best practices, SAM managed services address the gap in available SAM and FinOps skills, enable scalability and enhance maturity. At the same time, they deliver day-to-day SAM and FinOps activities and oversee the full life cycle. SAM managed services are delivered directly to end-user customers, on either a continuous or a project basis, employing required discipline to meet software and cloud cost optimization, and governance objectives.

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Software Asset Management Managed Services

SoftwareOne Software Asset Management Managed Services

SoftwareOne

IT Manager

SoftwareOne was engaged to help mature our Software Asset Management function in a large, complex enterprise environment. Overall, the experience was very strong. The team consistently delivered on commitments, brought clarity to complex licensing and SAM data challenges, and demonstrated a high level of professionalism throughout the engagement.
A key strength was their ability to bring in the right subject matter experts at the right time, whether for ServiceNow-specific guidance or publisher‑specific licensing expertise. They were also flexible and pragmatic, adjusting scope and approach when internal dependencies and constraints required a pivot.
Communication was proactive and transparent, with regular updates and clear documentation that kept stakeholders aligned. Challenges were handled collaboratively and with a solutions‑oriented mindset. Overall, SoftwareOne operated as a true partner rather than a transactional vendor.

3B - 10B USD

1B - 3B USD

50M - 250M USD

10B - 30B USD

<50M USD

500M - 1B USD

30B + USD

250M - 500M USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 5,000 - 50,000 Employees

Gov't/PS/ED 50,000 + Employees

Information And Cloud Systems Manager

The services from SoftwareOne are fairly good. They manage our cloud environment comprised of Azure and Microsoft 365. Although there are several reports we can get regarding our cloud and software usage and licenses, it is something we need to retrieve. There is no proactivity on their behalf to improve our licensing or reduce costs. They only do that upon request. On their defense, they answer very fast to requests.

Senior Software Engineer

Crayon's Software Asset Management (SAM) Manged Services have been one of the few external partnerships that actually reduced our licensing chaos instead of adding to it. They helped us move from reactive "true-up panic" and surprise audits to a more predictable, data driven way of managing software spend and compliance.
Day to day, working with Crayon feels like having an extended SAM team that keeps an eye on our state while we focus on projects. Once they connected to our key environments and normalized the data, we finally had a single view of what was installed, what was actually being used and how that lined up with out contracts, instead of juggling conflicting internal spreadsheets.
The biggest change was in conversations with finance and procurement: instead of arguing about whether we were over or under licensed, we had concrete numbers, scenarios and recommendations to work from, which made budget planning and renewals far less painful.
Our main problem was a mix of under-usage and accidental over-licsensing old projects left with active subscriptions, legacy on-prem licenses never reclaimed, and cloud/SaaS growth that no one was tracking centrally. Crayon's managed services team helped us clean up the install base, identify unused or underused licenses and align entitlements with real demand which led to tangible savings during renewals and true-ups.

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SoftwareOne operates as a global software and cloud solutions provider. The company's primary focus is on altering the processes through which businesses develop, purchase, and manage their requirements in the cloud. The main problem SoftwareOne addresses is assisting its clients in migrating and modernizing their workloads and applications. It also offers guidance in navigating and optimizing subsequent software and cloud changes, thereby facilitating the unlocking of technology's value. SoftwareOne, with 8,900 employees worldwide, provides a diverse portfolio of 7,500 software brands in 90 countries. It has its headquarters in Switzerland.

SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications ‚Äì and in parallel, to navigate and optimize the resulting software and cloud changes ‚Äì SoftwareOne unlocks the value of technology. The company‚Äôs 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us: https://www.softwareone.com/en

Reviews

Ratings Overview

Overall experience with

Favorable Review

Crayon’s SAM Managed Services Shifted Licensing From Chaos To Structured Oversight

Critical Review

SoftwareOne Offers Quick Support But Lacks Proactive Licensing Cost Management

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