"Implementation was tricky since needed to know SCSM well"

Submitted
4.0
4.0
Overall User Rating

Product(s): Cireson Asset Management

Overall Comment:"We struggled with the connections to SCSM that were required"

Lessons Learned

Description
Description

Would you recommend this product or service to others?

Description

Deployment architecture

On-premises
Description

Go-live Year

2016
Description

What was your implementation strategy?

Worked with just the vendor
Description

Choose the option that best describes the complexity of your implementation

5,000 to 7,499 licensed users
Description

What was your technology adoption bias for this implementation?

Willing to adopt technologies while relatively new and risky

Evaluation & Contracting

4.0
Description

Ability to understand your organization's needs

4.0
Description

Timely and complete response to product questions

5.0
Description

Pricing and contract flexibility (pricing and terms)

5.0

Integration & Deployment

4.0
Description

How long did your deployment take?

6 - 9 months (<9)
Description

Availability of quality 3rd-party resources (integrators, service providers, etc.)

Description

Ease of integration using standard APIs and tools

3.0
Description

Quality and availability of end-user training

4.0
Description

Ease of deployment

3.0

Service & Support

5.0
Description

Did your organization purchase a support package from the vendor?

Yes
Description

Timeliness of vendor's response

4.0
Description

Quality of technical support

5.0
Description

Quality of peer user community

5.0

Product Capabilities

4.0
Description

Software Platform Autodiscovery

5.0
Description

Software Position Establishment

5.0
Description

Software Position Optimization

4.0

Additional Context

Description

Why did you purchase this product or service?

  • Create internal/operational efficiencies
  • Enhance decision making
  • Improve business process outcomes
Description

What were the key factors that drove your decision?

  • Product functionality and performance
  • Breadth of services
  • Strong customer focus
  • Product roadmap and future vision
Description

Which other vendors did you consider in your evaluation?

  • Provance
  • Open iT
Description

What was the nature of your involvement?

  • Business Analyst
  • Technical assessment
Description

In which region(s) did your deployment take place?

  • Asia/Pacific
  • North America
  • Latin America
  • Europe, Middle East and Africa
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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