"Implementation was tricky since needed to know SCSM well"

Submitted

4.0
4.0
Overall User Rating

Product(s): Cireson Asset Management

Overall Comment:"We struggled with the connections to SCSM that were required"

Lessons Learned

Description
Description

Would you recommend this product or service to others?

Description

Deployment architecture

On-premises
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Go-live Year

2016
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What was your implementation strategy?

Worked with just the vendor
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Choose the option that best describes the complexity of your implementation

5,000 to 7,499 licensed users
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What was your technology adoption bias for this implementation?

Willing to adopt technologies while relatively new and risky

Evaluation & Contracting

4.0
Description

Ability to understand your organization's needs

4.0
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Timely and complete response to product questions

5.0
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Pricing and contract flexibility (pricing and terms)

5.0

Integration & Deployment

4.0
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How long did your deployment take?

6 - 9 months (<9)
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Availability of quality 3rd-party resources (integrators, service providers, etc.)

Description

Ease of integration using standard APIs and tools

3.0
Description

Quality and availability of end-user training

4.0
Description

Ease of deployment

3.0

Service & Support

5.0
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Did your organization purchase a support package from the vendor?

Yes
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Timeliness of vendor's response

4.0
Description

Quality of technical support

5.0
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Quality of peer user community

5.0

Product Capabilities

4.0
Description

Software Platform Autodiscovery

5.0
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Software Position Establishment

5.0
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Software Position Optimization

4.0

Additional Context

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Why did you purchase this product or service?

  • Create internal/operational efficiencies
  • Enhance decision making
  • Improve business process outcomes
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What were the key factors that drove your decision?

  • Product functionality and performance
  • Breadth of services
  • Strong customer focus
  • Product roadmap and future vision
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Which other vendors did you consider in your evaluation?

  • Provance
  • Open iT
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What was the nature of your involvement?

  • Business Analyst
  • Technical assessment
Description

In which region(s) did your deployment take place?

  • Asia/Pacific
  • North America
  • Latin America
  • Europe, Middle East and Africa