ManageEngine Reviews, Ratings & Features 2026 | Gartner Peer Insights

Software asset management (SAM) tools aim to decipher the complex and ever-changing world of software licensing. Organizations now have a diverse set of SAM tool requirements to meet. Core capability of SAM tools include discovery, normalization, reconciliation, optimization and reporting. SAM tools are third-party solutions that provide some level of automation to support tasks required to produce and maintain compliance with independent software vendor (ISV) license use rights. SAM tools provide organizations with a means to manage software throughout its life cycle and centralize the view of software within the organization. SAM tools provide data on software utilization, identify over deployed and under consumed licenses, reharvest and reallocate licenses, track renewals and financials for purchased software, and proactively identify software misconfiguration. SAM tools offer integration with third-party tools, and can provide out-of-the-box reporting capabilities and produce management dashboards. The reporting and dashboards recommend areas for optimization.

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Find the top Software Asset Management Tools with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

Software Asset Management Tools

ServiceDesk Plus

ManageEngine

It Services Associate

My overall experience with ManageEngine ServiceDesk Plus has been very positive. The platform provides a solid and reliable IT service management environment, with strong capabilities in incident management, change management and asset tracking. Its ticketing system is efficient and help ensure that requests are logged, prioritized and resolved consistently, improving transparency and communication across IT teams. The software is also highly configurable, allowing customization of workflows and automation rules that streamline operations and reduce manual tasks. The solution has proven stable and its ability to handle end-to-end service requests has significantly improved our internal efficency.

50M - 250M USD

<50M USD

250M - 500M USD

500M - 1B USD

Gov't/PS/ED <5,000 Employees

1B - 3B USD

30B + USD

3B - 10B USD

Falcon Analyst

ManageEngine Service Desk Plus offers many features and integrations that that help support business initiatives, but their data syncing service can be clunky and prove to be intermittently efficient. 

It Manager

Our overall experience with ManageEngine ServiceDesk Plus has been very positive.It helped us centralize our IT support processes and improve visibility across incidents,service requests,and assets.The platform is user-friendly,flexible,and easy to adapt to our internal workflows.It has improved efficiency and made daily IT operations more structured and manageable.

ServiceNow

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EasyVista

Matrix42

Certero

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OpenText

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Ivanti (Cherwell)

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1Password

BMC Helix

Broadcom (Symantec)

Kaseya

As the enterprise IT management division of Zoho Corp., ManageEngine empowers you to take control of your IT, from your security, networks, and servers to your applications, service desk, Active Directory, desktops, and mobile devices.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Centralized IT Support and Improved Visibility Using ServiceDesk Plus Platform

Critical Review

Automation and Integrations Streamline Workflows, But Support Agent Consistency Lags

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